Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I have a new Sharp TV (model 4T-C55EL8UR) and trying to set up my old Optik Slimline remote to work with it. Tried all the codes for Sharp TVs and HiSense (apparently HiSense has acquired Sharp's TV business in Canada and the US) in the Optik TV supp...
I grew up with telus satellite and lived around the Edmonton area in alberta my whole life. I grew up with knowledge network, tvo, etc. now telus optik is saying these channels are province restricted. And almost triple the cost for less. What happen...
My Optik remote no longer control the volume on my Optik cable box.For some reason, everything else works on the remote, except for changing the volume on the Optik box.If this cannot be resolved, I wish to link the Slimline Remote 2 to my TCL 55S421...
I have a sharp Roku TV but cant get the slimline2 to control tv power or volume. Everything else works but having to switch to the roku remote for volume is frustrating.
Why does my iPhone SE possibly the worst iPhone ever access optic TV in the most remote regions of my house while the optic box often struggles and it’s closer to the wifi unit. Looking for a amazing solution
I have Telus TV+, with the new boxes and cloud recordings. I recorded the Stanley Cup Final game between the Oilers and Panthers last night. The recording ended before the game did, so we missed the end of the game. This is unacceptable, as we had pe...
Does anybody here know of a way to keep your Netflix watchlist from constantly shuffling. When we got Netflix thru Telus about 3 months ago my GF set up the watchlist in a way to make it easier to find things quickly - movies / tv shows leaving Netfl...
Like others I welcomed the addition of the green NEW to identify new shows. With season ending for actual new shows there are fewer NEW shows and it has become notifiable that random repeats are marked NEW
I am trying to record a CFL Stampeders game on channel 900 (or other TSN channels that are showing if). I get a message “This program cannot be recorded”. I tried other TSN programs and get the same message. We have definitely recorded TSN in the pas...
I currently have the older Optik 4k boxes and are happy with them. If I renew by contract/ term , will telus force me to replace my existing boxes with the 21t/ Jade android based cloud boxes ?I don’t want to use them as I need IR to control the boxe...
