Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Resolved! TELUS TV User Experience Research Group

***Application closed on October 4th*** Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this for...

Optik-Kate by TELUS Team Member
  • 8 replies
  • 6 kudos

Previous Button

Currently got the new Telus box and when I’m hitting the previous button to go between 2 sports games , the channel I’m going to isn’t live and it is behind 30 seconds . I have to click forward to make it skip 30 seconds ahead so I’m watching live . ...

Franklyn by Just Moved In
  • 2 replies
  • 0 kudos


The Telus app and website is horrible to deal with. Keeps jumping around and doesn't work. All i want to do is upgrade my theme packages and find out where my 55' TV is. No one seems to be able to help. Have had many issues with Telus lately. So need...

Optik Evolution & TelusTV-21T or new AndroidTV boxes

Is the Optik Evolution & TelusTV-21T (as marked on tuner box) the same animal? I think so, just that only heard Evolution on this forum. Can this forum ADD Evoultion as a sub catagory so that users can post questions for there TelusTV in the correct ...

Rocky3 by Rockstar
  • 13 replies
  • 0 kudos

Resolved! TSN +

I was hoping to watch the Ireland versus South Africa Rugby World Cup match tomorrow -- I have the TSN Beyond package from Telus so I thought it would be a breeze. But! This match (between the 2 top ranked teams) is not available on my humble Telus T...

Bluetooth headset and Optic TV (Samsung)

I have a Sennheiser HD 350BT headset that I'm trying to successfully pair to my Samsung TV (1 year old) on Telus Optic TV. This morning I got as far as having the TV find the headset. Once that was done, thinking the next step was to switch to the Te...

series recordings

Kate you posted this in JuneUnable to run series recording on news channels AllEpisode recording is available while we work on resolving this. I hoped the solution to the guide options button would also resolve some but not all prgrams will not recor...

Rocky3 by Rockstar
  • 7 replies
  • 0 kudos

billing issue?

HI,Last month got the info in regards upgrading my hdpvr box as i would no longer be able to get Netflix.opted to upgrade got the 4k pvr which i have not installed yet.just got my latest bill which went from $210.31 to $560.42!!!!! as far as i knew t...

mapp6868 by Friendly Neighbour
  • 2 replies
  • 0 kudos

Resolved! Setting the guide to your favorites only TelusTV-21T

I spent two hours with tech support and my options button only has All Channelsthen I found this forum and the below pinned on how it is supposed to workThen I spent another hour and half in a chat with tech support. A new box was sent out with the s...

Rocky3 by Rockstar
  • 14 replies
  • 0 kudos
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