Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
If we are watching one episode in a series from demand, and then we pause the episode for a few minutes, after about 5 mins. the PVR screen reverts to a screen that shows a different or previous episode. The option button on the screen is not “resume...
Every few weeks our STB refuses to respond to anything put power on/off. The LED flashes on the front of the box when commands are sent but nothing else happens. We originally had an Arris box (non-PVR version) and recently had it replaced with a Tec...
How do I connect my Deco as a router without screwing up my Optic tv? I had the Deco up and running but had no tv. Had to go back to using the T3200 My technical skills are about a 6 so be patient and specific. Dumb it down please.
Hey folks, new here.We’re having our Optik system installed this week and I’d like to get a head start on a couple of things.I’ve been doing the usual searches but haven’t come up with the information I need, maybe I missed it somewhere (been known t...
After being harassed to change to to fibre optic we have had nothing but problems. TV pixilating and freezing. We have had two technicians out and have spent hours on Virtual support’. We have replaced the ‘new’ per boxes that were provided ( we foun...
Hi there - does anybody here know how to permanently disable the Weather Network app from appearing on channel 127 ( in Vancouver ) on Optik TV ???? When I switched over to Telus in April I never activated this app but maybe this is something that is...
I signed up with Telus to get a new TV, they even sent a work order with the TV order on it, but now Telus is saying they have no record of the order and they do not intend to fill it.... This was a huge scam just to get us to sign up and now we are ...
I’m trying to watch grey’s anatomy but on demand says there are 0 seasons and 0 episodes for the show. The only other show that I saw with the same issue is Bob Hearts Abishola. These shows aren’t being pulled from on demand are they?
Shouldn't there be all 9 seasons of Foyle's War available through Acorn? Mine only shows season 8 & 9.Thanks,Liz
Have both sports packages but no 4k
