Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 127 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Telus TV+ remote

The new TV+ remote doesn’t have several features of the old one, which makes it so much more difficult / more work to navigate. Missing: PVR button, delete button, info button, stop / fast forward functions (either its a 30 sec skip or holding it dow...

VancityV by Just Moved In
  • 4 replies
  • 1 kudos

Resolved! hdmi cable

HI,I just got my new 4k pvr box.pardon me for the silly question i am senior trying not get freaked out by the new tech.my tv is 12 years old still working well the new box does not come with the breakout cable but can it be replaced by a single HDMI...

mapp6868 by Friendly Neighbour
  • 2 replies
  • 0 kudos

Missing On Demand episodes

FBI season 5 on Global only has one episode listed and it's Ep. 19. The rest of the season is not there.FBI International season 2 on Global only has Ep. 18 listed. No other ones.Thank you

Season by Neighbour
  • 1 replies
  • 0 kudos

Resolved! Channel premium selection won't load

I've been trying to get into the channel selection for a couple months now to change my premium over to Amazon Prime and as I never got to choose my channels when I renewed I'd like to do that as well but every time I go to the change channels in the...

Cannot access PVR with new Telus box.

"Recordings currently not supported on Optic TV+"Well that is ridiculous. Only the old boxes access the PVR. This isn't going to work. I guess we have to continue with the old box, and return this redundant new one.Leave it to Telus to go backwards i...

TroyM by Just Moved In
  • 1 replies
  • 0 kudos

Missing episodes of The Challenge USA 2

@dru - Episodes 3 and 4 from CBS (which airs on CTV1 Thursdays and Sundays)… they’ve still not be uploaded… 3 was aired Thursday August 17 and 4 was aired Sunday August 20.

MamaD1 by Friendly Neighbour
  • 1 replies
  • 0 kudos

Resolved! Missing On Demand episodes

These are all On Demand programs we are having trouble finding. We are missing Blacklist season 10 on Global, Law and Order Special Victims season 24 on Citytv, Law and Order season 22 on Citytv, NCIS Season 20 only has episode 6 on Global and the sa...

Season by Neighbour
  • 8 replies
  • 0 kudos

Missing Big Brother episodes

Season 25 episodes 6 & 7 aired Aug 13/17th.It is getting increasingly frustrating having to notify the support team of missing On Demand content.

CooperBo by Neighbour
  • 5 replies
  • 1 kudos
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