Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 183 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Slimline Remote

Does anyone know how to program this wonderful Telus remote? I like its radio frequency buttons better than Shaw except for the Volume button that is used for synching the remote with the TV (which is not RF). It reminds me of the old JVC TV remote i...

EdJuan by Friendly Neighbour
  • 1811 Views
  • 3 replies
  • 0 kudos

TELUS TV+ doesn't work in Chrome on Windows 11

Just trying this feature out and after log in, it just goes to a black screen, with no errors or anything to explain what's going on. I did see mention that 3rd party cookies are required to log in, so I white-listed https://www.telustvplus.com but i...

jhallock by Neighbour
  • 1467 Views
  • 2 replies
  • 0 kudos

Disney+ Renewal Not Working

I unintentionally cancelled my disney+ subscription and I am trying to renew it. I still have it for another month but would like to renew it. I click the renew now button, it spins for a bit then does nothing. Any ideas?

Resolved! Stingray Music Video Channels no longer subscribed

On January 30th, the four Stingray Music Video channels disappeared from my subscription - I now get "You are not subscribed to this channel". There was no notice of this, and if packages are going to be subdivided into smaller and smaller sets so yo...

eb99 by Neighbour
  • 2618 Views
  • 3 replies
  • 1 kudos

Missing episodes and seasons crave

Through telus optik tv big bang theory is missing a ton of seasons and episodes but all 12 seasons are avail through the app (using ipad).Also a lot of movies that are free on crave in the app are unavailable on the tv unless you pay for it, for the ...

Resolved! Free Previews List

Where can we find the list of upcoming free previews on the Telus website ???? Right now when I put " free previews " in the search box it takes me here: https://www.telus.com/en/tv/what-to-watch So is there any place ( besides channel 5 ) that I can...

Disney

I can't activate my disney plus subscription my theme packages won't load on the app I've been trying everything

My cable box has a mind of it's own

We have 3 tvs in our home. When we are watching any channel the tv will randomly changes to the Prime home page. It happens on 2 of the 3. The other one's screen freezes randomly. If I unplug and re-plug it stops for a few hours then starts again. I'...

dwill57 by Neighbour
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  • 1 replies
  • 0 kudos
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