Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 128 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 30739 Views
  • 43 replies
  • 7 kudos

Optik Evolution: Questions About Recording Playback

Question 1: Is there a way to turn off the auto-play of the next episodes of recorded series? The message comes up and gives 2 options: start the next episode now or dismiss the message but this doesn't stop the next episode from starting. There are ...

Q4W by Organizer
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  • 6 replies
  • 0 kudos

Missing Episodes Big Brother

I’ve noticed that there are no current episodes of BB after E14 are not online yet. This seems to happen sort of frequently and I’m seeing that there are other messages about other shows to the same effect. But someone please explain what the problem...

No order number sent for 4K box order.

Thought I’d ordered. Had a lengthy conversation with agent. Shows as change on my bill but I never received the device. Need to know if 4K box will work even if I don’t have a 4K TV. Hugely annoyed that Netflix isn’t supported without this device, as...

Resolved! Missing final Episode BBQ Brawl S4:E10

Final episode of the season should be airing on Sept 10...It appears looking at the TV listings that Telus have put the final episode of S3:E8 in place of what should be S4:E10...Incredibly annoying when you spent the last 9 weeks watching only to mi...

MrSL by Leader
  • 1926 Views
  • 6 replies
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Telus Optik box crashing

We have two optik boxes on Pure Fibre gig speed. One of them is stuck in a boot cycle and the other will work for a while, then the image and sound freezes and it reboots. This happens multiple times per day and I have no idea why.Any thoughts, or do...

Disappearing series recordings - Digital Box (2)

Hi @Optik-Kate so my original posting is now locked - why?Original Series Recording disappeared. Unable to set a new Series Recording for: CH313 "Bobby's Triple Threat", next airing CH313, Sept 08, 6pm S2:E2. Able to set as an individual recording. I...

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MrSL by Leader
  • 2856 Views
  • 11 replies
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Changing network for Optik box

Our PVR is wired to the 3200 in the basement.We have the Wifi extenders upstairs and I'm able to connect to them in my shop out front with my cameras. When I tried wifi Optik STB in the shop (about 100ft from the house) it could not connect. This STB...

KSTW Seattle No Longer a CW Affiliate

On September 1st KSTW became an independent station dropping it's affiliation with the CW Network. More information can be found here: https://deadline.com/2023/05/cbs-stations-eight-drop-cw-go-independent-this-fall-1235357388/ Fortunately Telus carr...

Missing Episodes VOD

Missing episodes on demand for Jersey Shore: Family Vacation Season 6, Episodes 21 and 22.Aired on MTV 561 aired Aug 24 and Aug 31.@dru@A-B@Fabylous

abynks by Just Moved In
  • 730 Views
  • 1 replies
  • 0 kudos
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