Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I have a Sennheiser HD 350BT headset that I'm trying to successfully pair to my Samsung TV (1 year old) on Telus Optic TV. This morning I got as far as having the TV find the headset. Once that was done, thinking the next step was to switch to the Te...
HI,Last month got the info in regards upgrading my hdpvr box as i would no longer be able to get Netflix.opted to upgrade got the 4k pvr which i have not installed yet.just got my latest bill which went from $210.31 to $560.42!!!!! as far as i knew t...
I spent two hours with tech support and my options button only has All Channelsthen I found this forum and the below pinned on how it is supposed to workThen I spent another hour and half in a chat with tech support. A new box was sent out with the s...
I am having problems with FFW, rewind, pause and stop on my Optik TV box. I think they are called "quick tricks"?I have tried, resetting the box (unplugging), rebooting the router and the pvr, taking the batteries out of the remote and they all seem ...
On my TV, The Great British Baking Show Season 13 stops at episode 7 - Custard. It is missing episodes 8, 9 & 10. On the Telus TV app, The Great British Baking Show Season 13 is missing episodes 8 and 9. Episode 10 - The Finale appears on the app.
My Optik TV will turn on and the "Telus" and "Android TV" loading screens are visible, but then when it has booted up and the TV is playing I cannot see any video, but can hear. I unplugged and waited a minute before plugging back in, and it is still...
There are episodes missing from pretty much every SLICE show in on demand. Real Housewives of NYC, Atlanta, OC, SLC. And Below Deck Down Under.
So I switched to the new Telus Tv+ Digital box, cloud recording 5 long months ago... What's going on with the sound quality now? I have seen other (similar) posts but non resolved.I'm in B.C. the loss of 5.1 was really obvious watching the news on ei...
Just signed up with Telus and got the TV box a few days ago. I am noticing that when my Soundbar HDMI is connected to the TV's ARC/eARC port I get an Error msg often when I watch Telus live TV. Streaming without the Telus TV box, I have zero issues. ...
I can't manage my channels or theme pack selection on the app or online and it's becoming very frusting. I've had a heck of a time dealing with Telus and only been signed up a month and a half. I did the 55" tv promotion and they sent me extra tv box...
