Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 110 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 6 kudos

Common error on certain channels…

This has happened a few times on different channels. Not sure if its a bug or these channels actually had issues… see below“We’ve encountered an issue. If the problem appears on all channels please reboot your telus box or mobile device & try again.E...

Rh555 by Friendly Neighbour
  • 3 replies
  • 0 kudos

Viewing PRV Recordings from my MacBook Pro

I think this question has been asked in the past but I have not noted any recent replies. Is Telus close to implementing the technology that will allow us to view PVR recordings from our laptop, iPhone etc.?

drdoug by Friendly Neighbour
  • 5 replies
  • 0 kudos

Series Record not working

So i started recording a series and it would record all of the episodes throughtout the day/week that i didnt have recorded. Now it only records the new episodes when before it recorded new/old. Is their any way to fix this?

T1997 by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Previous Channel (not showing live feed)

When I click the “prev” button - I can view my 4 previous channels. Previously when I scrolled over each of the channel it would show a live feed of that channel or show what is on. Now it just shows the channel logo but no live feed. Live feed was v...

Rh555 by Friendly Neighbour
  • 1 replies
  • 1 kudos

Anyone recently try changing their Optik Package?

I have been trying to change my Legacy You Pick 8, to You Pick 15. I figure that since it's showing as an option, I should be able to do it. I pick what I want, click Continue, and keep getting an error message. "Looks like something went wrong, plea...

Resolved! Series recordings can’t be set…

I’ve just switched to the new telus optik tv digital boxes. Pvr’ing works for individual shows/programs. If i try to set up a “series recording” i get the error “Series recordings can’t be set”. I’ve tried this with multiple shows & channels same iss...

Rh555 by Friendly Neighbour
  • 3 replies
  • 1 kudos

pvr recordings

why do my pvr scheduled shows record something else, go to the guide to check and sure enough another show is recording, had a couple this last weekend and the odd taping stopped and kept repeating the last bit every second, like a vinyl record skipp...

Digital Box Not Working

Hello. My second tv has original digital box that I think is from around when Optik TV first started. It's currently not working. All the lights are on, but nothing happens. I unplug it for a while to initiate a restart, same thing. The lights immedi...

Friendliest neighbours