Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Having a bit of a strange issue, hoping someone has seen this or can shed some light.I replaced my old DLink mesh system with a new Google Nest mesh system a few months ago and it has been wreaking havoc on one of my wireless Optik set top boxes.Ever...
For three nights in a row Global News at 6 starts to play back recording, then switches to Global National so we are missing the first 30 minutes of regular recording
Went and turned on the tv this morning and the pictures came out looking green and purple colored. How do I fix that? I tried restarting the optik box and that did nothing.
I find the new Local Radio Station application to be really flakey:It stops randomly and regularly. You need to go back to the Guide to start your selected station again. This will happen several times in an hour.You can not get out of it. When you g...
I added a Disney channel for time when Grandchildren were visiting. I now want to cancel the channel but it appears to be impossible as they have declared my bundle is "legacy" and I can't make any changes it seems unless I move to a bundle that is n...
What are the free previews for August 2022? the Optik free Content page hasn't updated and the channel on the TV hasn't updated yet even after I restarted the box. The last update on the web page was for last year and January 2022.
Hi guys I'm just curious ab this Global news channel while watching Pelosi's trip to the REAL China (not the red one) yesterday. I didn't subscribe to this channel but I noticed that NONE of any other Canadian channel offered relatively complete live...
There has been graffiti on the Telus boxes outside our complex for the past 4 years. We have tried contacting the Telus graffiti email (graffit@telus.net), the City of Surrey and the Crime Prevention office many times, but have never received a respo...
Hello, I recently installed a DECO mesh system, but my wireless Optik TV could not complete the wifi paring. However, it worked fine when I wired the TV box with an ethernet cable. Is it possible the wireless Optik TV only works with Telus wifi boost...
Are we ever going to see new hardware? I’ve been an Optik TV customer since 2008 (with a brief interlude with Shaw) and it’s amazing to me how much further ahead technologically Shaw and Bell are with their TV offers, in terms of features, responsive...
