New Telus atV+ volume issues
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April
The really weird part is that I’ve figured out how to get it to output correctly by going to the home page, scrolling to recordings and then returning to the guide. Sometimes it will increase the volume just scrolling through the guide and picking a different show.
With the old box I used to have the volume db at around 35 now I have to start at 22db for the same level until it clicks in louder after fiddling around.
Any ideas or is this a known problem.
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April
Hmm, that's definitely odd for sure. @Optik-Kate is this a known issue?
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April
Hi @Digitalone I haven't heard this one before, but I know there may be variation in volume between shows on different channels and even between content and advertisement. I can pass this along to our development team, but we might need more information, such as your user info and a video.
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May
Dave
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May - last edited May
Another thing I noticed is that the sound comes through as Dolby Digital+. New audio codec or feed from the old boxes. Also there is nowhere in the TV Box to change to a different output like Stereo or even Mono to test.
I know it’s not the amp as I have tested that by switching decoders, inputs and have run it through the tech diagnostics routine with no errors.
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May
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May

