Forum Discussion
Service Agreement
Has anyone else experienced problems like this with their service agreements. My service agreement does not match the service with my Optik TV or Internet. I have spend an enormous amount of time talking to Telus agents about this and even to an agent who had to come to my residence to get my systems running again. I had no services for about 2 weeks after someone at Telus updated my service for equipment I don't have. The technician indicated his report would note I don't have 4K equipment nor the upgraded internet installation to run the 150 service, I only have a single line 75 service. I also cannot manage my TV packages from the internet. One agent suggested not to worry about equipment I don't have, which is fine until you terminate your Telus agreements and they ask for the equipment back. I am not interested in wasting more time talking to another Telus agent, they have enough information from previous calls and service tickets to correct these problems
3 Replies
Telus has my account information, service agreements, service tickets, service person report and they should also have a record of all equipment installed under an account. What more do you need.
TELUS_SupportOfficial Support Team
Thanks domck422 - although the company probably does have your account information, we are the Neighbourhood so we don't know who you are, your name, account information, etc.
Once you send us a private message we can verify your account and gather that information so we can help
- TELUS_Support
Hi, I certainly understand your frustrations, We’d like to make this right. Please feel free to send us a private message to TELUS_Support with your account details. Thanks for your patience — we appreciate you bringing this to our attention.
