Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
A week ago my remote would neither turn off or turn on my television set. This is after four successful years of having the two combined. Phone tech-support, nor a live tech-support person was able to help me.each claimed that TCL had changed the cod...
I have a telus tv account. It Works fine at my house. I go to my parents house and while on their wifi, which is telus wifi too, it says log in failed. I turn off my wifi and log into my app and then it works fine..what is going on with their wifi? W...
I have a Telus T3200M router/modem. I have an ethernet cable going to an Access Point (Netgear WNDR3700v3) in another room in the house and a further ethernet cable going to my 2nd Telus Boost at the farthest point in the house. This 2nd Telus Boost ...
How do I arrange a vacation hiatus for Optic alone? I can only see internet + Optic for hiatus. I need to leave my internet connected.
Where do I buy a second remote? The only offering for Optik TV is the slimline II, which is different.
Hi,The fairchild on demand channel isn't being updated for the show Romeo and his Butterfly Lover. There should be at least 5 episodes out but the app is showing 0. Thanks
Just concentrating on the really basic expectations I think every user would expect from a ‘TV Guide’ & a ‘Recording’ perspective for paying customers. This is for the TelusTV-21T STB with cloud recording. I’m now 6 months in and how many improvement...
So, after a couple weeks of viewing 4k sports broadcasts (there are plenty this time of year) the Audio starts best I can describe it is skipping. 20 seconds of audio, 1-2 seconds of blank no sound.This will continue and worsen with longer and longer...
TelusTV-21T Optik TV.In the last 3 days I've had three (3) recordings that completed but would not play. All three showed in the recording list as completed.However, when selecting two of them I was rewarded with only a "record circle" in the right p...
I have Google TV and I am currently running the Telus + Android app via the Google device. Seems to me that the Telus Legacy set top box is now redundant -- except if I wanted to PVR record (think the recorder is in the Telus box), which I almost nev...
