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Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Closed Captioning inconsistent online

If I watch a show online, the Closed Captioning works 50% of the time, at best. Sentences are always cut off. It only works as it should through the Optik tv digital boxes, which is ironic as the 'main' box is wireless and my computer has an ethernet...

Technician should be fired

Had an install today promised on numerous occasions that it would be a virtual appointment.This was important to me as I have a reactive dog and Covid.I was assured virtualThe ESL technician comes to the door wants to enter house my dog is freaking o...

itsmedia by • Just Moved In
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  • 1 replies
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HDMI-CEC not supported on OPTIK digital box

I had Telus Optik recently installed. Digital Box (Model UIW8001 TLU) is hardwired and connected to TV via HDMI. The issue is that TV does not switch automatically between HDMI 1 and 2. Works great with Apple TV connected to HDMI 2 and I can see on T...

Ouboet by • Just Moved In
  • 1811 Views
  • 1 replies
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Optik tv channel

Can’t access my tv package info,anyone else have this problem?

Shipdog by • Just Moved In
  • 875 Views
  • 3 replies
  • 0 kudos

Why are Optik TV Digital PVR boxes so bad?

This is my second box. Both exhibit the same issues. Non 4K ones were fine for years. Freezes 3 times a day. No response to controller input. Hard reset (unpluging the unit) required.Cables are fine. Box resolution has been set to 1080p as I thought ...

ScottW by • Friendly Neighbour
  • 2190 Views
  • 5 replies
  • 0 kudos

Starstruck - episodes not working on demand

Hi - I’ve been trying to watch episode 5 Starstruck through on demand (crave hbo) but it doesn’t load and says unable to play video. Episode 6 seems to be the same. Wondering if this needs to be fixed or if it’s an issue on my end. Seems like other s...

Millie1 by • Just Moved In
  • 904 Views
  • 4 replies
  • 0 kudos

Optik TV On Demand

I noticed this week that "Dune" (2021) is no longer available to rent although you can view a preview or purchase it. Has anyone else noticed this? I've tried doing a search to no avail.

DMT by • Organizer
  • 768 Views
  • 2 replies
  • 0 kudos

Optik TV

When will there be availability for Optik TV on 10th Ave. New Westminster B. C.? We have Fibre optic into the house.

CFenn by • Just Moved In
  • 461 Views
  • 0 replies
  • 0 kudos
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