Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 598 Views
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Picture quality

Does anyone else have pixilation problems with Potok tv?

Lola1 by Just Moved In
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Resolved! Missing Channels

Since Friday evening, I have lost 26+ channels from my Optik lineup, suddenly I am no longer subscribed. No notice, no email, no warning and yet my bill is still the same. The on-line agent appears to be offline, and the offices are closed for the we...

pverdin by Just Moved In
  • 1886 Views
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Optik box problem on wifi

Tried to watch hockey outside, so set up my Optik box outside and connected by wifi. I have 300mb speed and had a full connection, not far from the router, but the playback kept freezing and the playing and then freezing. The TV is a 55" 1080p HD (no...

StudioCanal TV

Pourquoi la chaîne StudioCanal TV n'est pas disponible avec Telus? Elle l'est avec Bell, Vidéotron et Cogéco. Je viens tout juste de passer de Vidéotron à Telus et je suis un peu déçu de ne pas retrouver StudioCanal TV. Merci de m'informer. Alain

AlainC99 by Just Moved In
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3rd PVR box in 2 years

My latest 4K box, a few months old has had to be replaced. 3rd or 4th box ( 1 HD, 3??x4K) in 2 years. The most recent tech told me that because I am running it through my Onkyo TX-NR636, he thinks that when the PVR is updated from the Telus end, that...

mg3 by Neighbour
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Telus box

Are used to be able to come home from work turn on my TV look at my news channel and it would restart the program at the beginning. Now for some reason I can’t restart at the beginning of a show. If I miss it I miss it. This one channel all of a sudd...

Cheryld by Just Moved In
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Why is OPTIK TV Bit rate so slow?

Hi! I been researching TELUS TV where ever I go to someones house the picture is clear but bit rate is low.. even over Ethernet + fiber optic 1gbs.Im I a little far fetched? alot of people have been complaining. I have HD Satellite from almost 15 yea...

Poor Optik Service

My picture keeps freezing, zig zag lines or intermittently cutting out. I have reset 2 times today but still no success. This is the 3rd time my PVR box has been replaced since February. This last one was only a month ago. Because of the same issues....

Wireless STB show red link light

Starting this week, our 2 wireless STB are showing red wireless link lights, the wireless STBs are suppose to sync with TELUS extenders. Tried a bunch of restarting of STBs and extenders, a full system resync, and finally after spending 2hrs on the p...

LPelkey by Friendly Neighbour
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  • 4 replies
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having telus remote control an aux speaker

I have just purchased a Bose TV speaker, and have been trying in vain to have my Telus Slimline 2 remote control it. I know the correct code for this speaker , but the instructions in Telus support are not well written, and I have not had any luck at...

DonnaI by Just Moved In
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  • 2 replies
  • 0 kudos