Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 67 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 20834 Views
  • 43 replies
  • 5 kudos

Telus TV plus user has no rights

Hello, I recently renewed my service agreement and my TV plan was changed to a grandfathered plan. Ever since then, I have been unable to watch on the Telus TV Plus app. I was told that my grandfathered plan does not support the Telus TV Plus app and...

Resolved! Recordings Show Asset Expired

Something new over the last week: We've been receiving the following on some recordings:Asset ExpiredYour rental has expired or this program is not included in your subscription. Please repurchase the rental or subscribe tothe content by visiting tel...

grimmt1 by Organizer
  • 1210 Views
  • 2 replies
  • 0 kudos

loosing all my recordings

hi,it is the third time when I reboot my optik TV or it reboots on its own I lose all my recordings. Anyone else this happened? Thanks

Core channels 119 & 121 unavailable to view

Hello, I have a two core channels 119 and 121 but I am unable to view our two channels live. I can see the home symbol appears with diagonal line through it. When selected, we see the message. This program can only be viewed on your TELUS home intern...

Crave episodes not uploaded

The latest episode (#4) of “and just like that” came out on Thursday (July 6) but is still not available on Crave!! The other three episodes were released with no issues….what’s going on with this latest episode???

Resolved! New Digital Box

Is the new digital box also serves as cloud PVR? It does not record as I press record. Thanks

xmldba by Organizer
  • 4659 Views
  • 10 replies
  • 0 kudos

The Voice Season 23

Our pvr was setup to record The Voice Season 23 on CTV, but it didn’t record the last 5 episodes & they aren’t on Video on demand or CTV on demand. How can we watch these episodes?

Resolved! Erase multiple recordings TELUS tv +

I have 167 episodes of a tv show recorded with TELUS tv+. Want to erase them. I can’t see a way to erase the entire series. Looks like I need to erase individually? None of the old Optik instructions work - the menu options they list aren’t available...

rt1 by Friendly Neighbour
  • 2002 Views
  • 1 replies
  • 0 kudos