Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV User Experience Research Group

Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this forum, especially the regular community con...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Resolved! NHL center ice

I purchased NHL center ice and the games aren't posted on the channels more than a day ahead. There is a game I want to record for Friday because I'll be at work.My previous provider had games posted weeks in advance on their center ice channels.Is t...

Bison by Just Moved In
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  • 0 kudos

Resolved! frequent optik tv and internet freezing

We have been seeing and increase in the frequency of our optik tv and our internet connection "freezing" this started several months ago and was happening every two weeks or so. This "freezing" now happens daily, even though i have been restarting an...

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
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  • 2 kudos

Where did all the TV on Demand content go for past seasons?

Getting caught up on some of my favorite shows and to my surprise TV on Demand content for past seasons is gone. Good example is Blue Bloods where there was 12 Seasons in TV on Demand. Now there is ZERO with Season 13 starting tomorrow on Friday Oct ...

NeilWH1 by Just Moved In
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PVR crash.

So I guess my PVR issues with WILL NOT RECORD and Channels glitching was fixed - in a way. The PVR crashed hard. Everything was erased. I was watching something and hit the back button and it froze. It took at least half an hour to re-boot - I don't ...

Kimmik by Organizer
  • 3 replies
  • 0 kudos

Optik TV App using Apple TV

I’m having an issue using Optik TV app with Apple TV for last couple days, the picture freezes and the audio keeps playing and the video speeds up to catch up with audio, I have been using the same set up for the last 1.5 years no issues! Any ideas o...

weslake by Neighbour
  • 1 replies
  • 0 kudos

Accessing and Using Acorn TV

I have just signed on to access Acorn TV and am experiencing difficulties using the site. I would like to be able create a watchlist. While I know I can “click the heart” to add to add it to a watchlist I can see no way to access it. It is a cumberso...

Caillah by Just Moved In
  • 0 replies
  • 0 kudos

Optik on the go not working on my phone

The app hasn't worked on my Google Pixel 6 for the last few days. I get an error message "Playback error 444901". I have tried deleting the app, power cycling my phone and reinstalling the app several times. I use the app a lot more than the average ...


Why are there so many old shows that are shown over and over again, year after year? How many different channels can they show Republic of Doyle on? how many years can you watch ice Road truckers and Yukon gold in an endless loop? Pretty soon one won...