Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 54554 Views
  • 183 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 41682 Views
  • 43 replies
  • 7 kudos

Resolved! Fairchild 2 on demand not updating

The fairchild 2 on demand channel isn't being updated for the show “Happily ever after” should have 2 episodes but not even listed on demand. Other on demand shows have the selection but are empty. On demand episodes now also have a shorter date befo...

Dmi2k by Neighbour
  • 1048 Views
  • 1 replies
  • 0 kudos

Resolved! Potential new customer - what are options for TV boxes?

Current Shaw/Rogers customer, forced to switch from our old classic cable boxes to their new Ignite boxes, but hate it so far. Aside from technical issues, our 86-year-old father-in-law can't figure out the new system/remote and we're all frustrated....

barto by Neighbour
  • 3288 Views
  • 4 replies
  • 0 kudos

PVR record not functioning

For the past 3 years we have recorded jeopardy every night with no problems, using the record series function. About a month ago, it just stopped recording. It still shows up as a recorded series, but doesn’t record. Also, if we watch it live and hit...

Y0k0 by Neighbour
  • 3700 Views
  • 6 replies
  • 0 kudos

Resolved! PVR Issues

I have been having issues with my PVR for a month or so now. When I watch a program that I have recorded, the PVR suddenly stops. With the statement popping ip, " Recording not available. Make sure this digital box and the PVR are connected to the ne...

TrentM by Neighbour
  • 2341 Views
  • 1 replies
  • 0 kudos

New tv boxes do not allow browsing thru recordings

For example, I like to browse thru hockey games and watch the goals scored. I watch the scoreboard and once it changes I review the goal. With new system I cannot do this!!! Arrrgh! Are we moving forward or backwards with this new system??Also, I do ...

Alta-aj by Friendly Neighbour
  • 3203 Views
  • 10 replies
  • 0 kudos

Resolved! TelusTV-21T and universal remotes

I've just had a TelusTV-21T box installed. I do not like the remote and would prefer my universal remote. The codes for Telus do not work for this newer tech.Is there a four digit code(s) for the TelusTV-21T box?

Cakehead by Neighbour
  • 1710 Views
  • 1 replies
  • 0 kudos

TelusTV-21T

Why is there no slow motion control on the newest Optik TV box? I have never had a TV/Cable box in at least 25 years that did not at least have fwd slow motion control.

DAU by Neighbour
  • 2054 Views
  • 7 replies
  • 0 kudos

Issue with Telus Android box and Samsung 95B Oled TVs

I have 4 of the new Telus Android TV boxes. Two of them are connected to new Samsung 95B Oled TVs and the others to a Sony and older Samsung TV. On the ones connected to the Samsung 95Bs after a few days the screen goes green. I can hear audio but no...

nc1 by Neighbour
  • 1927 Views
  • 5 replies
  • 0 kudos
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