Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 127 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

A very frustrated customer

I have been a Telus subscriber since April. I am using the new Optik TV box and identified the following issues in July that are still not resolved: One issue I have is watching a live sports event and not being able to rewind in a conventional way t...

Cloud PVR and TV Guide

I’ve noticed that the TV guide is longer showing or updating programming for most of the channels on Wednesday October 11th from 5pm and onwards. I’ve rebooted my Telus box and that didn’t solve the problem.

Barrick by Neighbour
  • 5 replies
  • 0 kudos

Remove Resume Watching Episodes

Is there any way to remove a show from the Resume section? I made the mistake of watching an episode of The Big Bang Theory, and now it is forever in my Resume list. It does not clear even when I watch the most recent episode either.

JS7 by Just Moved In
  • 8 replies
  • 0 kudos

Resolved! CRTC new streaming rules and Optik TV

Since Optik TV (and Bell's Fibe Tv and Rogers ignite) are for all practical purposes streaming services, does the CRTC new rules on streaming services apply to them?

Kent2 by Advisor
  • 6 replies
  • 0 kudos

Sony Bravia TV remote - TELUS controls don't work??

I just got a nice 2023 Sony Bravia XR-55A80L, and duly followed its instructions to setup my Telus box (technicolor IPV5050), that also worked fine with my previous Sony Bravia.My new Sony remote works fine for everything, EXCEPT for "TELUS controls"...

ron9 by Just Moved In
  • 5 replies
  • 0 kudos

Resolved! NASA channel?

how do i get the NASA channel? Im on the new Optik TV service. Is it avail in HD? 4K? SD? It looks like it is supposed to be part of the Knowledge Pack as of 2019, but i only see Documentary channel when i look at the channels that are listed as part...

rt1 by Friendly Neighbour
  • 3 replies
  • 0 kudos

Live Sports

Why are live sports not really “live” and is a good minute behind ?I just got the new Telus box and I never ran into this problem when I had the older boxes ? Watching the football game and I compared it to my DAZN stream and DAZN was ahead of my “li...

Franklyn by Just Moved In
  • 20 replies
  • 1 kudos

Resolved! TELUS TV User Experience Research Group

***Application closed on October 4th*** Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this for...

Optik-Kate by TELUS Team Member
  • 8 replies
  • 6 kudos
Friendliest neighbours