Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Lately when I was watching a recorded program and tried to fast forward, at certain point during the fast forward, it just jumped right back to the beginning. Now the recording would not go past that point. I contacted service, all they did was reset...
To all my fellow traveIers.... everyone enjoying the fact that Telus shut down VPN access to Optik TV on February 13? This is ridiculous. We are paying for this service, we are using a Canadian VPN, why should we be denied access. Telus indicated it'...
When I go into Google Play Store, I can only use the search to try to find new apps, and none of the ones I am searching for are found, always says no results. I’ve tried Amazon music, Britbox… I do have a google account so unsure why this isn’t work...
Hello, I've been having some unwanted on-demand charges on my last two bills that I definitely have not ordered/watched. It has occurred twice already in back to back bills. I am wondering if someone outside of home somehow would have access to my ac...
I just upgraded my Optik boxes to the new ones. I was replacing 4 and they sent me 4. None of which were PVR. after talking to an agent she determined we weren't sent a PVR box. So I sent back one of the new boxes so she sent me a PVR. Its the same P...
The bachelor season 28 episode 4 isnt on demand but episode 5 is? I want to watch episode 4 but can’t and I pay a lot for tv
My TV down stair in my family room is hooked to a WiFi 4K box. My picture and audio freezes all the time! I have had technicians here many times and they manage to fix it fir a few weeks then it starts all over again! Every time I phone for technical...
There are episodes missing from On Demand for the Bachelor season 28. There should be 5 as of last night, but only 3 are available. My PVR did not record the latest one even though settings are very open ended. Please look into. Thank you!
Problem: I cannot get the 4k Wireless STB to pair with the network using WPS. Despite multiple power cycles and resets of devices, a long call with Telus technician, and replacement of the 4K Wireless STB itself to ensure the problem wasn't a defecti...
My father is in a care home and we want to provide him with the Basic TV package but he doesn't need internet. An agent told me this was not possible. Could somebody confirm if that is correct?
