Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 129 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Watching Live Sports

I recently got the new Telus digital Bluetooth box and while I'm watching sports I have noticed it was behind "live". Is there a reason for this ?Watching the hockey game and I get a text from someone who has the old telus box about a play and he is ...

Recording duplicate

When shows are recording I get a double of the show on my recordings screen with one able to watch and the other only having an option to record but I can’t remove it. Is there a fix for this?

Dannyman by Neighbour
  • 2 replies
  • 0 kudos

NHL Centre Ice

Online it states that free preview is Oct 11-17th but it is not available on my guide - curious as to when this does become available?

kjb5000 by Organizer
  • 3 replies
  • 0 kudos

NETFLIX no longer working on TV

I have a personal NETFLIX account that works on my computer and did for years on my TV. Now the TV says "Available on Optik 4K digital boxes". Does this mean I can no longer watch NETFLIX on my TV?

Recording 1 hr padding for live sports - gone?

Hi @Optik-Kate It appears that the post padding for sports on live streaming sport events running for the first time which increased recording length by 60 minutes no longer works? My recordings this weekend on the Golf Channel for the LPGA golf tour...

MrSL by Leader
  • 3 replies
  • 0 kudos

How to return the Google digital tv box

I have recently upgraded to the new Telus TV+ service. I was sent a single Google digital box, which I don’t need, since the TVs in my household have an AppleTV attached to them. Is there a way I can send the Google box back to Telus? Calling support...

Resolved! Cannot make Series recording of CHEK news at 5 and 6

Hi all, I saw that this was an issue in April-June of this year but is not yet resolved (at least for me). Can record individual episodes and can record series of other programs on the same channel, but cannot record the daily CHEK news as a series. ...

rt1 by Friendly Neighbour
  • 7 replies
  • 0 kudos
Friendliest neighbours