Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

4k Optik TV Box no longer connects to T-3200 via NIC

A really strange problem occurred this past week, and I can't seem to figure out why one of my OptikTV boxes just stopped working suddenly. We use two 4k Optik TV boxes connected to a T-3200. One is connected via Coax and one via Ethernet NIC into Po...

OzMosis77 by Friendly Neighbour
  • 1 replies
  • 0 kudos

My screen ratio is all wonky

Our TV Optik screen ratio is all messed up. I came home one day and turned on the TV and everything was all zoomed and enlarged. We can’t see the guide or anything on the edges. I looked up what the problem could be and tried all the screen ratio opt...

Jammy by Just Moved In
  • 2 replies
  • 0 kudos

On demand stopping.....

Heres a beauty.Got Optik a week ago, continually losing signal ( error code on screen). Happens on more than 1 TV at the same time, so eliminates interior wiring. Replaced PVR as it showed error codes + Gateway (modem). Problem still exists. Checked ...

Kalidgh by Advisor
  • 2 replies
  • 1 kudos

Resolved! Optik tv browser and android app issues

optik tv browser on google chrome is getting an error msg pop up" browser not supported error no. 4-44-50001".optik tv app for androind is getting an error msg "optik tv app has stopped working' i get into both no problem and have access to the guide...

Byrd by Neighbour
  • 4 replies
  • 0 kudos

Oscars 2021 Viewing Party

Hey Everyone! Wanted to quickly touch base and see if anyone else is hyped for the Academy Awards coming up this Sun April 25th! This is probably the first Oscars show that I've been excited to see in a few years to be honest. Finally seeing people i...

A-B by Community Manager
  • 1 replies
  • 1 kudos

Optik playback fails in Edge browser

On my Windows 10 desktop, when using the WatchOptik browser page on Edge (the newer Chromium based Edge), I get an endless wait when trying to watch live. I loaded the developer tools page to find error messages and see that the video load is being b...

KB123 by Organizer
  • 1 replies
  • 0 kudos

Optik TV app error code 444110

Trying to 'time shift' and I get this message while trying to use the app on my tablet. I pay for the service and can time shift while watching on my tv

DRW by Just Moved In
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  • 0 kudos


For a week I have been trying to access two of the theme packages I signed up for. Customer service in Guatemala are always friendly but have not solved the problem. Chat tells me to call and when I tried the "escalation' I got a message to call a nu...

aande by Just Moved In
  • 2 replies
  • 0 kudos