Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 110 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 6 kudos

Optik tv+

Why am I being penalized for being a loyal customer? I want to upgrade to Optik tv evolution but because I’m a current customer I can’t upgrade. That just seems like a big F you for being a loyal customer.

Superman77 by Friendly Neighbour
  • 7 replies
  • 0 kudos

New digital box quality and color issue

Noticed the quality is horrible unless manually switched to 1080p ot 1080i. The color space always use bt2020 instead of rec709 no matter what settings are changed to from the box and on the tv itself. Happened on every tv I owned , 2 oleds amd 2 Led...

imix by Friendly Neighbour
  • 8 replies
  • 0 kudos

Missing episode

On demand , history channel , Alone season 10, episode 6 missing @dru @A-B @Fabylous

merkley4 by Just Moved In
  • 5 replies
  • 0 kudos


Episodes 206 to 210 are missing and have been for 2 weeks. I have contacted someone but nothing has been done.

BrendaNQ by Just Moved In
  • 2 replies
  • 0 kudos

Arris 4K box freezes in any menu

I have tried the wireless digital box on 2 different TV’s and it only works with live TV. Anytime I go into the settings, try to set favourites or watch recordings, it freezes within 5-10 seconds.I currently have this box in the next room where the w...

Series recordings

So I just switched from Eastlink to Telus and am dealing with the new Cloud PVR. 1. Cannot tell on the guide whether a show is new or a rerun, why is that?2. Cannot set a series to record when I select first run only, as I get the message there are n...

Barrick by Neighbour
  • 1 replies
  • 1 kudos

Unable to manage channels through MyTelus (web or app)

Hello all, Has anyone ever experienced this situation? After a tech support "specialist" performed remotely some kind of linking of my 6-year PVR (which should be attached to my account as a 6 years customer) MyTelus web or app does not allow me to m...

gcamargo by Friendly Neighbour
  • 8 replies
  • 0 kudos
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