Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Hello all, Has anyone ever experienced this situation? After a tech support "specialist" performed remotely some kind of linking of my 6-year PVR (which should be attached to my account as a 6 years customer) MyTelus web or app does not allow me to m...
Hello all, Everything was working as expected after moving our services to our new place. I carried the equipment with me and had no issues with my 4K PVR (UIW8001). One day Telus removed my old address from my account profile, as I was still seeing ...
So, what is the state of TElus 4K content at this point. Asking this because a week ago I had access to Travel XP 4K, Love and Nature 4K, NASA 4K, Revel and Inultra, and today July 14th I have zero access to these channels. Hello all, I'm using the 4...
Latest problem:Got err_player_001 on all tv boxes on most channels (eg 101 works, 102 doesn't).Reviewed all channels and random throughout, some work some don't.Same on multiple boxes thru home.Resets didn't affect any change.Even tried factory reset...
I recently upgraded my telus optic tv to a 4K only because Netflix won't be supported anymore. I've completed installing the box and paring the remote but now my Apple TV won't work. If I plug the ethernet cable directly into the Apple box I can watc...
Hello, I recently renewed my service agreement and my TV plan was changed to a grandfathered plan. Ever since then, I have been unable to watch on the Telus TV Plus app. I was told that my grandfathered plan does not support the Telus TV Plus app and...
Something new over the last week: We've been receiving the following on some recordings:Asset ExpiredYour rental has expired or this program is not included in your subscription. Please repurchase the rental or subscribe tothe content by visiting tel...
hi,it is the third time when I reboot my optik TV or it reboots on its own I lose all my recordings. Anyone else this happened? Thanks
Hello, I have a two core channels 119 and 121 but I am unable to view our two channels live. I can see the home symbol appears with diagonal line through it. When selected, we see the message. This program can only be viewed on your TELUS home intern...
