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Sassygrams
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Joined 2 years ago
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Re: You are not subscribed to recordings
First - She was VERY clear with me on the phone that Telus had so many complaints they no longer charge for the recordings. Second - she understood that I was getting recordings because we had an entire conversation about it. We were VERY clear with each other about which package I was getting. She's the one who offered up that I'd still get recordings and not be billed the 10.00 a month because of all the complaints. So consider this yet another complaints about the recordings. I spoke to someone else live who has discounted my account due to the confusion the first agent seemed to have had. On top of that, I had the system for barely 4 days before it stopped working during a recording play-back. And it wasn't just that one recording, it wouldn't play live TV anymore either. The guide was up to date, correct hour shown, but just went to black screen when trying to play live tv, on-demand or a recording. It forced me to do a reboot TWICE before it worked. PS - wow - lots of steps for a simple reboot option! Clearly this system wasn't ready for prime time and hopefully Telus fixes their billing and technical issues quickly. I'd move to Shaw but I prefer the internet here. That's the ONLY reason I'm still here. 😞5.5KViews0likes0CommentsYou are not subscribed to recordings
Just got my new Telus device but I’m getting the above error. When I signed up, the person I talked to said that cloud recordings were included for free now. But as soon as I installed the device and got it up and running and tried to record for the first time, it’s telling me I can’t. Is there something I’m supposed to do first? I already have my Telus account and when I login there, there’s nothing I can see that talks about enabling recordings for my accountSolved5.9KViews0likes5Comments