Amazon Prime locking up

[Fisherguy]

Anyone else having problems accessing Prime on channel 424?
Mine just locks up at the loading screen.
Luckily our TV has it on the remote.

[A-B]

There may be an issue in the backend with your Optik profile (same thing happened to me, with Netflix). Reach out to our Home Services team at 1-888-811-2323 and they can investigate!

[Fisherguy]

**bleep**.
I'll do that when I have 2 hours to kill.

[A-B]

You can also reach our team via Live Chat online over at www.telus.com/assist (purple chat icon at the very bottom of the page, enter your info, and type in 'agent' when prompted).