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cdg's avatar
cdg
Friendly Neighbour
2 years ago
Solved

Set up Amazon Prime not working in My Telus web app

Hello,

 

I'm trying to connect my Telus account to Amazon Prime. The Set up Amazon Prime link in the My Telus web app does nothing when I click it except for a brief flicker on the web site/browser screen. I've tried from a handful of devices (Mac, Android) and browsers (Chrome, Safari, Edge) and all result in the same behaviour. It seems like a problem with the website and not on my end. Is this a known issue?

 

Thanks.

Chris

  • cdg's avatar
    cdg
    2 years ago

    I called support yesterday and the person I spoke with acknowledged the problem was on Telus' side and said it would be fixed within 24-48 hours. I ended up removing Prime from my account, so I'm not able to test whether it's working now. Good luck!

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  • cdg's avatar
    cdg
    Friendly Neighbour
    2 years ago

    I called support yesterday and the person I spoke with acknowledged the problem was on Telus' side and said it would be fixed within 24-48 hours. I ended up removing Prime from my account, so I'm not able to test whether it's working now. Good luck!

    • kerenmitchell's avatar
      kerenmitchell
      Neighbour
      2 years ago

      Hello,

      I upgraded my services yesterday to include Prime, and I am trying to link it to my Telus account, but it's not working.  Every time I click on it the screen just flashes and nothing happens.  I managed to link my Netflix, but not Prime.  I have already tried Incognito and multiple browsers, and I have canceled my Prime subscription on Amazon.

      Please help. Thanks!

  • KarenG218's avatar
    KarenG218
    Neighbour
    2 years ago

    Hi. I am having exactly the same issue. Have you figured it out? Thank you

    • El-Eric's avatar
      El-Eric
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hey KarenG218 I recommend calling in so our customer service team can confirm the email address you are using for both and perform some troubleshooting

    • kerenmitchell's avatar
      kerenmitchell
      Neighbour
      2 years ago

      I am also having the exact same issue.  Please let me know if anyone figures out how to solve it.  I have tried Incognito and multiple different browsers

  • El-Eric's avatar
    El-Eric
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey Chris, not that I am aware of but I can find out.

     

    I would try incognito mode and see if that works

    • kerenmitchell's avatar
      kerenmitchell
      Neighbour
      2 years ago

      I am also having the exact same issue.  Please let me know if anyone figures out how to solve it.  I have tried Incognito and multiple different browsers

    • cdg's avatar
      cdg
      Friendly Neighbour
      2 years ago

      Hi El-Eric,

      Thanks for looking into it. I tried in incognito mode and the same thing happens when I click the Setup Amazon Prime link - ie. nothing.

      Thanks,

      Chris

      • El-Eric's avatar
        El-Eric
        Icon for Community Manager rankCommunity Manager
        2 years ago

        That's odd. Are the rest of the streaming services working fine? Were you successful in linking those?

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