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cdg's avatar
cdg
Friendly Neighbour
2 years ago
Solved

Set up Amazon Prime not working in My Telus web app

Hello,   I'm trying to connect my Telus account to Amazon Prime. The Set up Amazon Prime link in the My Telus web app does nothing when I click it except for a brief flicker on the web site/browser...
  • cdg's avatar
    cdg
    2 years ago

    I called support yesterday and the person I spoke with acknowledged the problem was on Telus' side and said it would be fixed within 24-48 hours. I ended up removing Prime from my account, so I'm not able to test whether it's working now. Good luck!

KarenG218's avatar
KarenG218
Neighbour
2 years ago

Hi. I am having exactly the same issue. Have you figured it out? Thank you

  • El-Eric's avatar
    El-Eric
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey KarenG218 I recommend calling in so our customer service team can confirm the email address you are using for both and perform some troubleshooting

  • kerenmitchell's avatar
    kerenmitchell
    Neighbour
    2 years ago

    I am also having the exact same issue.  Please let me know if anyone figures out how to solve it.  I have tried Incognito and multiple different browsers

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