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cdg's avatar
cdg
Friendly Neighbour
2 years ago
Solved

Set up Amazon Prime not working in My Telus web app

Hello,   I'm trying to connect my Telus account to Amazon Prime. The Set up Amazon Prime link in the My Telus web app does nothing when I click it except for a brief flicker on the web site/browser...
  • cdg's avatar
    cdg
    2 years ago

    I called support yesterday and the person I spoke with acknowledged the problem was on Telus' side and said it would be fixed within 24-48 hours. I ended up removing Prime from my account, so I'm not able to test whether it's working now. Good luck!

cdg's avatar
cdg
Friendly Neighbour
2 years ago

Hi El-Eric,

Thanks for looking into it. I tried in incognito mode and the same thing happens when I click the Setup Amazon Prime link - ie. nothing.

Thanks,

Chris

El-Eric's avatar
El-Eric
Icon for Community Manager rankCommunity Manager
2 years ago

That's odd. Are the rest of the streaming services working fine? Were you successful in linking those?

  • cdg's avatar
    cdg
    Friendly Neighbour
    2 years ago

    Yes. I was able to successfully link my Disney+ account on the same day I first tried to link my Amazon Prime account.

     

    I've had my Netflix account setup for a couple years now so I can't say whether or not I would be able to link it successfully today.

    • El-Eric's avatar
      El-Eric
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Fair enough - so the only service giving you issues is Prime.

       

      I would ask that you contact our customer service team for assistance as they have steps they can follow to troubleshoot the issue.

      • cdg's avatar
        cdg
        Friendly Neighbour
        2 years ago

        I initially contacted customer care before coming here, but the person I spoke with wasn't helpful and insisted it was a problem with my Amazon account. That said, I will try again. Thanks.

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