Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 58530 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43255 Views
  • 43 replies
  • 7 kudos

Quality of sports

Why is the quality of sports channels so bad. Channel 937 (NBA Tv Canada) is so bad. The bitrate or bandwidth is horrendous. Other HD sports channels are not great. 4k looks fine. Watching on an OLED you really notice it.....

ODAWG27 by Organizer
  • 1493 Views
  • 3 replies
  • 1 kudos

Resolved! Sportsnet 4k

For whatever reason Sportsnet 4k (channel 920) has had an issue where the audio and video is out of sync. The other Sportsnet channels seem to be fine. I've unplugged everything and nothing has changed. I have a soundbar and switched to tv speakers b...

ODAWG27 by Organizer
  • 1491 Views
  • 2 replies
  • 0 kudos

Resolved! Sportsnet subscription

We have Sportsnet and TSN in our optik TV. When we're away from home is there anyway we can sign into Sportsbet online so we can watch the Canucks games? Would customer service be able to give us a login ID and PW?(I'm guessing not..?)

On demand credits

I’m supposed to have 3 on demand credits but can’t find them. It says push the on demand button & go to the deals & coupons section but I can’t find it. When I try to pick a show my credit doesn’t show as an option.Any ideas?

TV On Demand

What happen to what is new this week under the TV on demand as not showing any more?

Help1234 by Neighbour
  • 3566 Views
  • 12 replies
  • 0 kudos

Amazon Prime locking up

Anyone else having problems accessing Prime on channel 424?Mine just locks up at the loading screen.Luckily our TV has it on the remote.

Resolved! I am begging you, please fix the On Demand pause feature

I posted this, probably a year or more ago. Your response was “thank you for bringing this to our attention, we’ll take a look at that”. It’s still just as bad, unchanged. Here’s what happens. I find - for example - a Crave show in On Demand. I watch...

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