Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I just received two boxes and after unpacking each I discovered I have no remotes. Is it run by my phone or integrates with the existing TV remote? also I have a Samsung model that displays art work, can’t remember the name. It uses a special adaptor...
When I view the guide I see 6 rows, with the 6th row partially cut off.I press the Channel Up/Down button to scroll to the next 6, since the previous last line was cut off,, I have to press the Up button to go up/down in order to see what the previou...
Can someone please remove the "recording Tips" pop up that occurs now when I go into my recordings.This never was present there before, so I'm assuming it came with the recent update to version 11.It's just another annoying and unnecessary step to ge...
All of a sudden, if I schedule a series to record every night when it runs two times- it will not record. Other programs recorded just fine when set up as "series record". However this one will not- i can record specific episodes with no issues. Howe...
I have had this problem since I moved from Fernie B.C. to Cranbrook B.C. it has been 16 months now! I have phoned in this problem many times and they try to fix it over the phone, which works for a while then goes back to the same problem. I have had...
Just got set up with Telus tv and internet on the weekend and found out that the digital tv box I was sent doesn’t have pvr option. I wasn’t informed that the only way to record tv is to the cloud which is $10 a month and only saves the recording for...
When I try to watch anything On Demand on any of our boxes the error “Licensing not acquired” and code 0-80004005 comes up. I’m still able to watch On Demand through the OptikTV app though. I’ve tried restarting the boxes, modem etc several times and...
S22 Episode 10 of Hells Kitchen is missing, it aired December 7. When will it be added?
I had two of my AppleTV's upgrade to tvOS 17.2 today, and the Telus TV+ app loads the splash screen and then exits back out to the home screen on the Apple TV. Has others seen this? Ive done the usual things. (reboot the AppleTV, and deleted and down...
Anyone else having issues with the Stingray Web Player when logged in with Telus as the provider?https://webplayer.stingray.com When I link the Web player using the mobile app it gives me access but there's no content. I can't see any channels. If I ...
