Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 59813 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Team Member
  • 43737 Views
  • 43 replies
  • 7 kudos

PVR/Recording Option gone

Recording events has been a problem for a while and unreliable at best. Now the app doesn't even give you the option to record if you're away from home. What is going on. For the amount of money Canadians have to pay for cable you'd think a multi bil...

SteveMcQ by Neighbour
  • 1009 Views
  • 1 replies
  • 0 kudos

Resolved! CMT HD Channel

I've noticed when I put it to channel 555 (CMT HD) that it is playing the SD version of the channel and not the HD channel. Is this happening for anyone else?

ODAWG27 by Organizer
  • 2332 Views
  • 5 replies
  • 0 kudos

Crave via AppleTV

I have OptikTV with the Crave/HBO/Starz package. I am trying to access Crave via the AppleTV app on my AppleTV streamer but it says I need to pay for the subscription. Oddly, I was able to do this recently and watched two episodes of the The Pacific,...

my telus optik tv

every time I open the my telus app and go in to the services, I am getting an error of experiencing trouble connecting to the server at this time. This has been happening since we got the services connected (2 weeks). we have the Basics + Pick 5 opti...

meeqc by Neighbour
  • 819 Views
  • 1 replies
  • 0 kudos

Text

I just got a text from 777222 about an issue with my optic tv. As followsHi, it's TELUS. While performing a routine service check, we found an issue with your TELUS Optik TV service, which may be causing video quality issues. Please confirm if you ar...

katchoo by Organizer
  • 2120 Views
  • 1 replies
  • 0 kudos

Resolved! Returning Optik Tv box that I didn't even want..

I would like to confirm the process for returning the Optik Tv box that I didn't even want in the first place. So, to start this off the tech said "yeah they're gonna ship it and you can just call to cancel" Then UPS show up, of course while I'm at w...

Netflix linking

It has been one issue after another since we signed up for this Optik Bundle.I had followed the instructions to link our Netflix after we received the tv box, and it’s supposed to be included with our Core + Premium (shows on the bill).Went to watch ...

sjb by Neighbour
  • 851 Views
  • 1 replies
  • 0 kudos

Playback Error on Laptop

Started mid day when the channel I had on went blank and then gave me the "Playback error. Sorry an error has occurred, Please try again". All channels now say this when trying to watch anything. I am using Chrome and have not had an issue watching f...

Crash6 by Neighbour
  • 863 Views
  • 1 replies
  • 0 kudos

CNN International

Hi, could you please explain why CNN International isn't available at least in full HD resolution? Watching it in standard definition on a 4K TV screen is quite bothersome, especially with pixelated text. It's disappointing considering the Telus tech...

Tekkie by Neighbour
  • 1649 Views
  • 2 replies
  • 1 kudos
Friendliest neighbours