Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Wireless digital 4K box only has 4:3 aspect ratio only.

We have recently had fibre optic come to our town. We signed up to Optik TV, we have 1 4K pvr, 1 4k hard wired box and 1 arris wireless 4K box. The wireless box only displays 4:3 aspect ratio even though it is set to 1080p, it's not the tv as it disp...

Landie by Just Moved In
  • 2 replies
  • 0 kudos

Optik TV -- Recording & Playback

Just switched from Shaw TV and we're a bit disappointed with the Telus remote control, guide page, and recording/playback features. Or maybe we just can't figure out how to use them... (1) On the guide page, I can use the 'channel button' to scroll u...

Error code player P210

Has anyone encountered "Error_code_player_P210" in Optik TV channels?This error code presents itself only before 9:30am and for channels 127, 131, 133, 135, 137, and 143. These are mainly major American network channels out of Seattle.The oddity is t...

SL2323 by Friendly Neighbour
  • 11 replies
  • 0 kudos

picture freezing

is anyone else having more picture freezing this pm.? had telus optik a month now , lately more freezing is happening mostly between 5 and 7 pm. checked all connections , plus did a reboot on modem. thanks . this is in the coquitlam area, b.c.

Resolved! Do TV Networks earn money from Optik?

I am wondering if TV network stations earn money from Telus Optik TV and roughly how much they get. Does anyone know? I assume Telus would need to pay them in order to have something to sell to us to view. But, maybe, the CRTC says these basic statio...

Zaneszoo by Friendly Neighbour
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  • 0 kudos

Logging out of Telus account on other apps

My neighbour asked me to use my Telus account and fill in activation codes on the Global and CTV websites. They are using this on their playstation. I didn't realize this meant they would be using my account (that I pay for) to watch TV. I would like...

br100647 by Just Moved In
  • 4 replies
  • 1 kudos

Two core channels unavailable to view

New TELUS customer with install less than a week ago.:We are unable to view two of our core channels (119 and 121) live. In the guide, the ‘home’ symbol appears with a diagonal line through it. When selected, we see the message “This program can only...

Listing order of items saved on PVR; storage time of item on PVR?

When I change the setting so that items recorded are listed by OLDEST first on PVR by expiry date, the setting reverts to the original newest first, which I don't want. Is it possible to extend the days of storage time beyond the present 45 days? If ...

Resolved! Optic cable

I am renovating my family room and want to change placement of TV. But the optic cable is too short. Where can I buy a much longer cable about 20 feet

gail0279 by Friendly Neighbour
  • 14 replies
  • 0 kudos

Succession Finale

The Succession finale episode is missing fromCrave in English but it’s available in French. It’s also available when I log into Crave separately. No one else is having this problem???

tojolaw by Just Moved In
  • 1 replies
  • 0 kudos