Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 126 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Telus tv app not working on telus wifi

I have a telus tv account. It Works fine at my house. I go to my parents house and while on their wifi, which is telus wifi too, it says log in failed. I turn off my wifi and log into my app and then it works fine..what is going on with their wifi? W...

Resolved! 4K WiFi STB Won't Connect to Telus Boost

I have a Telus T3200M router/modem. I have an ethernet cable going to an Access Point (Netgear WNDR3700v3) in another room in the house and a further ethernet cable going to my 2nd Telus Boost at the farthest point in the house. This 2nd Telus Boost ...

mikhubb by Friendly Neighbour
  • 8 replies
  • 0 kudos

Resolved! Vacation Hiatus

How do I arrange a vacation hiatus for Optic alone? I can only see internet + Optic for hiatus. I need to leave my internet connected.

Mayfirst by Just Moved In
  • 1 replies
  • 1 kudos

Telus TV + on demand channel not updating

Hi,The fairchild on demand channel isn't being updated for the show Romeo and his Butterfly Lover. There should be at least 5 episodes out but the app is showing 0. Thanks

IP1 by Neighbour
  • 3 replies
  • 0 kudos

6 months with TelusTV-21T – Basic system Improvements?

Just concentrating on the really basic expectations I think every user would expect from a ‘TV Guide’ & a ‘Recording’ perspective for paying customers. This is for the TelusTV-21T STB with cloud recording. I’m now 6 months in and how many improvement...

MrSL by Leader
  • 15 replies
  • 3 kudos

Resolved! Arris VIP5662W 4K Audio Problem

So, after a couple weeks of viewing 4k sports broadcasts (there are plenty this time of year) the Audio starts best I can describe it is skipping. 20 seconds of audio, 1-2 seconds of blank no sound.This will continue and worsen with longer and longer...

tedfroop by Helpful Neighbour
  • 5 replies
  • 0 kudos

Why are so many recordings failing to play

TelusTV-21T Optik TV.In the last 3 days I've had three (3) recordings that completed but would not play. All three showed in the recording list as completed.However, when selecting two of them I was rewarded with only a "record circle" in the right p...

Grimmt by Advocate
  • 28 replies
  • 0 kudos

Legacy Set Top Disposal

I have Google TV and I am currently running the Telus + Android app via the Google device. Seems to me that the Telus Legacy set top box is now redundant -- except if I wanted to PVR record (think the recorder is in the Telus box), which I almost nev...

Friendliest neighbours