Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 110 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 6 kudos

Resolved! PVR recordings freezing

PVR constantly freezing on recorded shows. During a half hour recorded show recordings will freeze 3 times for a duration of about 6 seconds each time. This has happened for some time now have been in touch with TELUS technicians, the modem has been ...

DIY by Neighbour
  • 6 replies
  • 1 kudos

How does Xbox Game Pass work?

I recently subscribed to Xbox Ultimate Game Pass as part of my Telus plan. Unfortunately, I can't get anything to work and I am still unclear what I have subscribed to. Some people (including some Telus suppor peoplet) have communicated to me that I ...

Telus tv + app

Hi,Anybody has an issue with a telus tv+ app - not able to watch all subscribed chanells on ipad and iphone?When i choose chanell that i am subscribed to, i am getting message " subscribe".Tried all options :-updated app-choose only subscribed chanel...

ZS by Just Moved In
  • 1 replies
  • 0 kudos

Aspect ratio keeps resetting on 4K Optik box

I'm having the same problem as multiple people reported in old posts, specifically, that the aspect ration on my 4K Optik TV box keeps getting reset from "2160p 60Hz 4K" to "1080p High Definition" or sometimes to "Standard definition". I have not bee...

Series Recordings - Deleted once current series ends?

So in addition to the current status of Series Recording issues to numerous to mention. I have noticed that once a Series Recording is set (despite the fact it may just disappear at any time for no rhyme or reason ) and the current season ends it no ...

MrSL by Leader
  • 4 replies
  • 1 kudos

Account problems

I’m not sure where the best place to post this as it crosses over multiple services.About two months ago I upgraded to optik evolution as an existing customer. Since then I have had 4 support requests into getting my recordings to work. I repeatedly ...

Poor fibre optic tv and internet service

Has anyone else experienced worse connection after having fibre optic installed? Almost everyday I have no tv connection and my internet slows down to 1990’s dial up. I don’t have over an hour to be on the phone with customer service. I work 12-15 ho...

Zannieo by Just Moved In
  • 2 replies
  • 0 kudos

PVR not recording series

For months we have series recordings that just stop recording. It could be after 6 episodes or 3. They just stop. I have changed settings to repeats, reset everything and asked Telus Support. Try to restart the series recordings and it errors out. Ab...

Phoar by Friendly Neighbour
  • 10 replies
  • 0 kudos

TLC not updating

Hi, it seems like TLC hasn’t updated on demand shows. I was looking at the 90 day fiancé series (before the 90 days, the other way, etc.), sister wives, outdaughtered. Thanks!

Shannonj1 by Friendly Neighbour
  • 10 replies
  • 1 kudos
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