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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 71281 Views
  • 247 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 47910 Views
  • 43 replies
  • 7 kudos

Amc+ Plus not working

Recently AMC+ plus was introduced as one of the theme pack options. However the channels included do not work with exception of the AMC channels. Even trying to add Shudder on its own does not work. This has been an ongoing issue for awhile now. Anyo...

NateC15 by Friendly Neighbour
  • 5900 Views
  • 23 replies
  • 0 kudos

Telus TV + cloud pvr

Recording ends before the program ends and automatically goes to the next recording. When are changes coming to extend the length of the recording.

Recordings

Why are my recordings all of a sudden only 2 mins and 33 seconds long? I tried to record 3 different movies and this happened. Any suggestions?

Missing Episode Hudson & Rex

The final episode of season 6 is missing from CityTV on demand, I think it's episode 16. Hope this is the right place to post!

KatyC by Neighbour
  • 1142 Views
  • 2 replies
  • 0 kudos

Guide icon on 21T box

There is a convenient guide icon on the Android TV app's home screen in the top right, but not on the Telus 21T box. Is there some way to enable it or get rid of the Notification bell when there aren't any notifications so there is room for it?

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newio by Organizer
  • 1761 Views
  • 5 replies
  • 0 kudos

FibrerOptic

We moved into out townhouse in the Garneau neighborhood in Feb 2020. We contacted Telus to subscribe to WIFI and Optik TV. We have been customers for over 30 years. We were advised that we had a copper wire connection but were assured that fiber opti...

bobmcvey by Neighbour
  • 965 Views
  • 2 replies
  • 0 kudos

Optic TV - problem acquiring license 0x80004CO1B

For two days I have the error code in the subject line come up anytime I try to watch on demand programming from CTV, Global, CBC etc.Reset the Optic Tv box and Router a few times but the problem persists.Also had a fed days of no info on the guide.I...

Andyt by Neighbour
  • 1204 Views
  • 1 replies
  • 1 kudos

Exit TelusTV+ Android TV app?

I can go all the way to Settings and scroll down to Exit, but that is a lot to do each time I want to exit. I can't just turn off the TV because there is no way to stop the stream in the background from playing, which would waste a lot of bandwidth i...

newio by Organizer
  • 1334 Views
  • 3 replies
  • 0 kudos

PVR Settings

After several years of PVR recording, something has changed and not for the better. Settings are changed automatically. You program the PVR to "delete when I want" it changes it to "delete after one recording". You put "first run" it changes it to "r...

4930 by Neighbour
  • 736 Views
  • 1 replies
  • 0 kudos
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