Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I have a Hisense Smart ( Goggle) Tv I have the Telus remote set to turn on the TV as well I can scroll down to input HDMI 1 problem I now need to use the TV remote to accept the HDMI input. Why doesn’t the Telus remote accept the input choice. Why mu...
Hi There, just wondering if anyone else is having the same issues as I am? When i log into telustv+ on my phone or my laptop, for shows on demand it is showing the season, but no episodes, or if i click on a show I know is in my subscription, it says...
I’m actually in Canada “Due to contentlicensing agreements, this program is only available in Canada.Please try again when you're back.” Fix please?
The February 28th version was 1.24.2.200 This version is still the one displayed. So does it get updated with no version change? Most other updates change the version number. From previous threads, I see changes that were added and now no longer ther...
I noticed when I have the display setting for the box set to 4K resolution that I start to get some glitching of the display and “ghost images of the icons like the YouTube one” and this only started happening so not sure if an update happened recent...
Optik tv not working
Hi, it's TELUS. While performing a routine service check, we found an issue with your TELUS Optik TV Service, which may be causing pixelated, freezing or choppy video. Please confirm if you are still experiencing this issue by replying YES or NO. Mes...
So I’ve been having some issues with our DVR as of late. What happens is after you turn it on, after about 20 min. you will get freezing picture/audio, A/V dropouts which come back within 15 seconds, and the dreaded “This channel has been lost” scree...
I've had Chek News At 5:00 set up as a series recording for months now and it's been quite reliable. However, last week around Wednesday, or Thursday, it stopped recording.What was unusual is that that I could see the series recording was still in pl...
For the last week or so I have noticed that the Telus on-screen listings for Crave 3 ( channel 408 in Vancouver ) are not matching up with what is currently airing on the channel. Right now ( 3 pm on Friday ) the Telus listings show " The Lord of the...
