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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 291 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 52192 Views
  • 43 replies
  • 7 kudos

my telus account says i pay for optik tv

hi there, i looked at my telus account today for the first time, and it says i have optik tv included in my plan and that i pay for it, but i have never known about this, nor have i ever received a optik tv box from telus, this really confuses me.

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bkrai by Neighbour
  • 549 Views
  • 1 replies
  • 0 kudos

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by Neighbour
  • 12061 Views
  • 52 replies
  • 0 kudos

Resolved! Question about a "Favorite" on-demand program / series

When we "favourite" an on-demand series or program -click on the heart icon.Where do we find our "favourites"? What is the purpose of tagging an ON DEMAND series/show as a favourite? For example, I "favourited" House of the Dragon which is an HBO on ...

Unable to manage Optik TV

I've been trying to change my tv plan for days. have logged onto all forms of the app (IOS, Android and Windows) and all I get is this. "Looks like something went wrong. Please Try Again" After goggling this it seems its a common error but i cant fin...

redtide by Neighbour
  • 2673 Views
  • 17 replies
  • 0 kudos

Basic cable in BC LT Care facility

Hi,Am struggling to get basic TV service for my Mom who is in a long term care home that only provides Telus. The struggle centers around the ridiculous rate she must pay to get TV as they insist it has to run the internet as well. There is a basic T...

User2024 by Neighbour
  • 954 Views
  • 2 replies
  • 0 kudos

Resolved! Disney+ Promotion (24 month subscription) : Premium instead of Standard?

I signed up for Telus Mobility, and was offered 24 months of free Disney+ subscription. Appently it is only the Disney+ Standard tier ($11.99/month), not Disney+Premium (14.99/month). I would like the Premium suscription, and I am willing to pay the ...

Ss_blake by Organizer
  • 2635 Views
  • 1 replies
  • 0 kudos

Optik TV frequent internet disruptions and countless rebots

Almost as soon as we converted to Telus Optik TV from shaw two years ago we have had to regularly reboot our system every time we want to watch anything, either manually by unplugging the modem or by using the settings menu when the system shuts down...

Hewstone by Neighbour
  • 2331 Views
  • 7 replies
  • 1 kudos

Telus TV Digital Box

Does the new Telus TV Digital Box have an IR sensor located on it. Im trying to gain control over the device using Control4.

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