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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 289 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Archived

The new solution to an unresolved problem.I received an email that a post was made to a thread I was following. The title of this thread was all that was available.I suspect the Sept 2023 questionRe: Optik Evolution: Questions About Recording Playbac...

Rocky3 by All-Star
  • 501 Views
  • 0 replies
  • 0 kudos

Issues with Telus TV

I’m currently in my trial period. This far, Telus has been a massive downgrade from Shaw regarding TV. 1. no Zoetrope? Where pictures play in the background to let you know where you are. When you fast forward you are just guessing. 2. Closed Caption...

Dcnorth by Friendly Neighbour
  • 2103 Views
  • 7 replies
  • 1 kudos

my telus account says i pay for optik tv

hi there, i looked at my telus account today for the first time, and it says i have optik tv included in my plan and that i pay for it, but i have never known about this, nor have i ever received a optik tv box from telus, this really confuses me.

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bkrai by Neighbour
  • 535 Views
  • 1 replies
  • 0 kudos

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by Neighbour
  • 11616 Views
  • 52 replies
  • 0 kudos

Resolved! Question about a "Favorite" on-demand program / series

When we "favourite" an on-demand series or program -click on the heart icon.Where do we find our "favourites"? What is the purpose of tagging an ON DEMAND series/show as a favourite? For example, I "favourited" House of the Dragon which is an HBO on ...

Unable to manage Optik TV

I've been trying to change my tv plan for days. have logged onto all forms of the app (IOS, Android and Windows) and all I get is this. "Looks like something went wrong. Please Try Again" After goggling this it seems its a common error but i cant fin...

redtide by Neighbour
  • 2555 Views
  • 17 replies
  • 0 kudos

Basic cable in BC LT Care facility

Hi,Am struggling to get basic TV service for my Mom who is in a long term care home that only provides Telus. The struggle centers around the ridiculous rate she must pay to get TV as they insist it has to run the internet as well. There is a basic T...

User2024 by Neighbour
  • 925 Views
  • 2 replies
  • 0 kudos

Resolved! Disney+ Promotion (24 month subscription) : Premium instead of Standard?

I signed up for Telus Mobility, and was offered 24 months of free Disney+ subscription. Appently it is only the Disney+ Standard tier ($11.99/month), not Disney+Premium (14.99/month). I would like the Premium suscription, and I am willing to pay the ...

Ss_blake by Organizer
  • 2596 Views
  • 1 replies
  • 0 kudos
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