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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 74616 Views
  • 258 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 48750 Views
  • 43 replies
  • 7 kudos

Resolved! Fire TV

Dang just signed up for two years got my spare TV’s outside and extra sporting game tv in basement both have firestick and Telus + app isn’t available. Had I known I wouldn’t have signed up with Telus. Oh well lesson learned back to Shaw in 2 years.

koffmcsp by Friendly Neighbour
  • 1933 Views
  • 4 replies
  • 0 kudos

Resolved! Pairing the RB21T remote for new Telus digital box with Samsung QN75Q80 TV

I have gone through the pairing process several times including with Telus support, and while the volume/mute sometimes works, the TV never powers down when I power off via the Telus remote. Instead, the TV shows a spinning wheel when it senses the T...

Networks by Helpful Neighbour
  • 2205 Views
  • 2 replies
  • 0 kudos

Recording the same series on two channels

I'm trying to series record Jeopardy on both 240 NTV at 3:30 and 255 CBS at 4:30. When I try, Telus TV+ software just changes my one series recording to use the other channel. How can I record both? (so if I find that one has audio blips I can choose...

newio by Organizer
  • 675 Views
  • 1 replies
  • 0 kudos

Series recording still a disaster...

I'll keep it simple cause you've heard it all before... I am nearly 16 months in on this system, why is it STILL lacking in so many BASIC areas? 1. Why does making a change to 'Series Recordings' from every episode to new only, frequently populate th...

MrSL by Leader
  • 1788 Views
  • 5 replies
  • 2 kudos

Toutv

Lorsque j'essaie de regarder Toutv, l'erreur Licence non acquise et le code 0-80004005 s'affichent. j'ai refait le modem et le décodeur à plusieurs reprises comme indiqué sur le site de Telus…. Cela fait plus d'une heure que j'essaie sans succès. Tou...

Ann5 by Neighbour
  • 677 Views
  • 1 replies
  • 0 kudos

Recording Auto-Delete

I used to have Shaw TV. It had a great feature that allowed the user to set up auto deleting of recordings. One episode to three episodes could be set up to delete leaving only the current episode available, until the next, new episode was recorded. ...

Remove show

Hello,I am new to Telus optic tv. Hoping someone can tell me how to remove a show from the resume section?Thank you kindly,

Jadebug by Friendly Neighbour
  • 1022 Views
  • 2 replies
  • 0 kudos

Resolved! Canceling a channel

I have been trying to cancel sportsnet on my optik tv and it won't work on the app or the web. Always say problem loading your channels, try again. I am so frustrated that I am close to canceling my service. Is anyone able to assist me with this?

Godingal by Organizer
  • 1229 Views
  • 1 replies
  • 0 kudos

Fibre

I see you are finally running fibre to older homes in Campbell River. Any idea when the we might have the fibre connected and usable in our homes?

kajl7 by Neighbour
  • 584 Views
  • 1 replies
  • 0 kudos
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