Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 24410 Views
  • 126 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 28582 Views
  • 43 replies
  • 7 kudos

Resolved! Switching to Prime Video randomly

I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly. We have been watching recorded shows, with no one touching the remote, and Prime Video just starts. I don't have the app for it, we generally watch it on channe...

Picture going dark on TV

We have been with Telus for years, but the issues are exhausting! (No sound or no picture.) We have only stayed because internet is better than Shaw in our neighbourhood. We even bought a new 55 in TV thinking it was the TV. We have been restarting e...

Evie3 by Just Moved In
  • 826 Views
  • 1 replies
  • 0 kudos

Resolved! Recordings Red Circle 🔴

This should a pinned thread for everyone to keep adding too since it seems to be another ongoing issue with recording flaws.Here is the list of shows currently showing in my recordings that have a Red Circle beside it and haven't gone away in over a ...

RobG3987 by Ambassador
  • 6452 Views
  • 27 replies
  • 0 kudos

Volume control too high

I recently connected a soundbar to our slimline 2 and now the minimum volume is way too high and I can’t get it back even after disconnecting the power for the soundbar. Do I need to reset my remote? I have no manual volume controls in my Samsung TV

Slee by Just Moved In
  • 735 Views
  • 1 replies
  • 0 kudos

Programming Reminder Option

Are there any plans to include upcoming program reminder option in Optik TV similar to what we had with Shaw? It is useful for disabled residents with accessibility deficiencies.

pafudd by Just Moved In
  • 719 Views
  • 1 replies
  • 0 kudos

Too many TV issues to name - please help!

We made the switch from Shaw to Telus after 20+ years and so far, we are just frustrated. If anyone can help with any of the following problems, we would be grateful.1. Shows are all being recorded one to two minutes early. We don’t want any recordin...

Snowmen49 by Just Moved In
  • 1491 Views
  • 6 replies
  • 0 kudos

Why was the Holiday Countdown / Santa tracker removed?

The Telus twitter told me to ask here. I have been spending nearly a year trying to find out why the Holiday countdown was removed.For those who dont know what im talking about a few years back there used to be this app called Holiday Countdown which...

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TheGuy by Just Moved In
  • 1996 Views
  • 3 replies
  • 0 kudos

Resolved! Programming Slimline2 for New Sony TV

Just got a new Sony XR65A95L TV and can't get my Slimline2 remote to control both.Did a factory reset on the remoteFollowing the step-by-step guide:1. Pressed Options button till 2 green blinks2. Entered code 1466 and got 2 red blinks3. Pressed (and ...

gemosley by Friendly Neighbour
  • 3008 Views
  • 10 replies
  • 0 kudos
Friendliest neighbours