Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I have a Samsung Smart TV and a ROKU player and the Telus TV+ app does not work on neither. Casting from the mobile phone is not not helpful because you cannot flip between channels and cannot use the TV guide on the TV.
Just sat down to watch a program I set to record just yesterday and all I have is the "red circle" instead of an actual recording... I have had ghost recordings before with the 'red circle' but that's been in addition to the actual recording. This ti...
I need a 4K box how do I order one. So frustrated.
I just switched over to Telus from Shaw. I wasn't aware that the cable box would be an android tv box. I hate the layout of the home screen, I hate having to allow/deny location, ad tracking, microphone, etc. No, I dont want to sign into my Google ac...
Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Hi when I select the Telus App on Apple TV it opens and then immediately closes (undoing new system with recordings). This happens with all my Apple TV’s and I have deleted the App and reinstalled it with the same result. I am on the latest Apple TV ...
I've noticed recently that cloud recording playback will freeze intermittently for about 1 second, just enough to miss that vital piece of dialogue. Happens maybe 5-10 times per hour during playback. It happens on multiple channels and programs. If I...
Hey, could 90 day fiancé and 90 day fiancé the other way get updated please? There’s only one episode of 90 day fiancé so essentially all those episodes are missing.Thanks!
My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitching in effectGlitching Video: https://youtu.be/swjph...
Hello.Not sure if this questions has been asked before but I have a Telus Optik TV Box which I want to hook up in my media room through a receiver. The receiver I have is a Yamaha RX-V1085 which was out in 2018-19 and is 4K Capable. When I hook up th...
