Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 57611 Views
  • 192 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 42880 Views
  • 43 replies
  • 7 kudos

Can I Downgrade to the Old TV Box?

We are having the worst time trying to watch the Oilers this playoff season. They have installed a train horn in the ice district that goes off 40 seconds before a goal happens on our TV. They play the same Sportsnet broadcast we are watching but are...

recordings

Now a new bug, to me at least. A one hour recording time shown and the show stops playing at 1/3rd of the way when fast forward button pressed. restarted several times and gave up. Things should be getting better, but against all odds they are gettin...

Rocky3 by All-Star
  • 2347 Views
  • 10 replies
  • 0 kudos

Resolved! Multiple TVs result in "lost internet connection" error

Telus Fibre with Optik TV. We have 3 of the newer digital boxes. All connected to a TM3200M 5G WiFi signal. Speed test looks good, 250Mb/s up and down. One TV on an HD channel is no problem. 2 sometimes causes glitching, or quality to automatically t...

samiam by Advisor
  • 4451 Views
  • 9 replies
  • 0 kudos

Resolved! Tv

What is Optik tv??!!

Treena4 by Neighbour
  • 821 Views
  • 1 replies
  • 0 kudos

New Telus atV+ volume issues

I recently upgraded all my boxes to the new Telus TV+ boxes and am having a really weird issue with the volume through my Yamaha 4K amp. The connections have not changed from the old boxes and I get sound it’s just really low to start with when I tur...

Resolved! Manual remote programming link broken

In the instructions posted for programming the Optik remote for control of audio receivers on your site , there is a link to manual programming instructions.But the link is broken and results in error 500.Can the instructions be reposted.https://docs...

RobG3987 by Ambassador
  • 1912 Views
  • 4 replies
  • 0 kudos

PVR "not connected" on one of two TV's

One of my PVR's shows not connected, and will not let me access my recorded shows. Two of my friends in same area having same problem. Sounds like a TELUS TV problem?

APTN by Neighbour
  • 1313 Views
  • 4 replies
  • 0 kudos

Resolved! Optik TV crap

just signed up for Optik TV. I am on fiberoptiks, so I assume it is not called optik, but TV+ When I signed up I was told I was getting a PVR, but what showed up after a week (because they couln't get my adress right ( they sent me a bill for the las...

swiss32 by Neighbour
  • 1050 Views
  • 2 replies
  • 0 kudos
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