Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Resolved! Premium Theme Pack Question

Hey all, question regarding one of the Premium Theme Packs. When reviewing the Premium theme packs HERE , I only see a premium sports pack of "Sportsnet World Pack". However, when scrolling to the bottom of the page and reviewing the Channel Selectio...

PVR recordings unavailable on TV boxes

Recordings are on the PVR boxes but show as unavailable on the satellite TV boxes. Rebooted all components but no change and the Link LED is illuminated.

Recordings not playing

I just recently moved and had my telus boxes set up by a technician, my recordings that were on the PVR from my previous home will not play, the timer moves but the screen is black.When I unplugged and reset my PVR box it came up with a message that ...

Lori87 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Optik TV App on LG Nano

Hi, I just recently purchased a LG Nano (65Nano85) and I had some questions regarding the Pik/Optik TV apps that I was hoping someone could answer. This TV comes with apple TV built in but I don't see anyway to actually add apps to it. I'm assuming t...

Jordon by Neighbour
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  • 0 kudos

Resolved! Television connection has been lost

hi,The tv stopped showing suddenly (repeatedly) and saying that "Television signal has been lost". It would restore services in a few minutes.The cable is firmly plugged and it's not related to the internet connection. The problem started since last ...

Sammi123 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Router - where did the children's time restrictions go?

There used to be a children's restrictions page in the admin section for my router. I want to turn off internet to devices after a certain hour. The settings were available about a year ago but I can't find them anymore.Thanks

FrankOOO by Neighbour
  • 4 replies
  • 0 kudos

Resolved! NBC Boston

Why is NBC Boston (channel 260) on the guide for 4K wireless box and not on the guide for 4K PVR?

Vicgal by Organizer
  • 6 replies
  • 0 kudos

Recording Just 1 Sports Team Series

How do you record just one NHL or NFL teams series and not every single teams game? With Shaw it was easy, you could set up your PVR to record just Canucks games. With Telus, I can’t seem to figure it out.

JJ144 by Just Moved In
  • 4 replies
  • 1 kudos

Cannot control Optik TV with my TV remote anymore (Sony Bravia)

Hi, I don't know if my kids changed some settings somewhere or if it's really a sudden issue but since last night, my Sony Bravia remote doesn't control my Optik TV anymore. (the remote works normally for everything else) I unplugged the Optik TV, ch...

PanaCana by Just Moved In
  • 14 replies
  • 0 kudos