Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Whenever I watch tv, the internet cuts out (and often). The Network Access Hub shows the “red light of death”. I’m currently trying to watch a program and it has tripped out 6 times in 30 minutes. So basically the tv is unwatchable. And often I’ll be...
no network on some channels for days , no update never offer compensation due to lack of service/connection on channelsservice charges keep going up but service/ support go to the other direction,company first instead of providing better customer ser...
The channels are down for more than 12 hours. Is this normal? I just subscribed to Optik TV and the chinese package, got the box on Tuesday and Thursday can't watch it since afternoon. If this happens often, I'd better cancel the service while I'm st...
Hello,Wondering why I can’t find Grey’s Anatomy on demand on Telus tv+ Thank you,Jane
Do I need to change a setting for my Telus box to accommodate Ethernet or just hook up the cable
Hello,I have been with Telus TV from the very beginning in 2010. Back then it was $10 a month promo for their subscription. One of the best features that came out was Optik Tv on the go. With this, I could watch live TV on my smartphone when I was aw...
Hello, I just purchased an Apple Vision Pro and tried downloading the Telus TV app. App works but I’m having issue logging in to my Telus account. I’m getting a server error when I try. Is there something Telus needs to do on their side?
Over the past year I have interacted with many like minded people expressing their dissatisfaction with the product. Lately the posters I see are new to the forum but they are bringing up the same issues. So have those that were here now resigned to ...
Hi I’ve been having ongoing issues for months and while working with Telus I think the issue is frequency affecting a wireless 4K tv box. I have tried multiple boxes and different sound bars, but when using both my optik tv is constantly interrupted ...
I have the "Basics + Pik5" package. As far as I can see, I do not have 5 channels selected. How do I view my 5 selected channels? When I try adding channels, it increases my cost.
