Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 51392 Views
  • 182 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 40377 Views
  • 43 replies
  • 7 kudos

Home page when opening TV

I recently switched my grandparents over from ShawTV. Previously, we would open the tv and it would resume the same channel from when we closed it. Now with Telus we’re getting a lot of pop ups saying to login to google and it’s showing a home page w...

Lammindy by Friendly Neighbour
  • 4862 Views
  • 14 replies
  • 0 kudos

Resolved! Are there VPN restrictions on Forum Posts now?

So added a new post in the Optik Forum with 3 screen shots (pics). https://forum.telus.com/t5/Optik-TV/Series-Recordings-TelusTV-21T-changing-from-New-amp-Repeat-to/td-p/146816 The 3 pics don't always appear visible... Tried 4 different browsers both...

MrSL by Leader
  • 3807 Views
  • 11 replies
  • 0 kudos

Resolved! Series Recordings TelusTV-21T changing from 'New & Repeat' to 'New'...

So this is an issue I have not posted about before @A-B and have not seen anything similar on the Forum so not a re-post! @Optik-KateYou ignored my last 3-4 tags without a reply or comment but here goes, I'll keep it as short as possible! When changi...

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MrSL by Leader
  • 6355 Views
  • 18 replies
  • 1 kudos

Netflix not working on Optik TV

My dad was trying to watch Netflix on our Optik TV boxes tonight, however, when he tuned into the channel and launched the app, it got stuck on a screen with a very dim Netflix logo for a minute, then it booted us out to the apps menu. Launched Netfl...

RyDawg by Advisor
  • 3464 Views
  • 2 replies
  • 0 kudos

Resolved! Accessing 4K on TELUS TV-21T

I'm trying to watch content from my local network in 4K. But I can't seem to get the Telus box to display in anything over 1080p. This is the max resolution shown in the device settings. I'm using the HDMI cable provided with the box and The monitor ...

Online TelusTV

This morning I saw shows with green "new" and "live" just like the guide on TelusTV-21T. Another thank you to the group in making both guides function the same.

Rocky3 by Rockstar
  • 471 Views
  • 0 replies
  • 1 kudos

Cloud PVR issues - Start from beginning/stop recordinf

I can’t seem to start from the beginning or a recording or stop a recording without cancelling it outright.I only record live sports and sometimes I want to start “catching up” before the game is over but the PVR does not have an option to play from ...

Cmac80 by Friendly Neighbour
  • 3687 Views
  • 11 replies
  • 0 kudos

logging in

I have the Apple TV box, My subscription includes The Basics + Crave, PIK TV so why is it asking me to sign up and pay?

Charge for Optik TV remote???

I recently signed up for Optik TV. Just received the installation kit in the mail a couple days ago, went to install it and there was no remote control included in the Wireless Digital Box Kit, even though it shows on the installation guide it should...

azn_girl by Neighbour
  • 2255 Views
  • 5 replies
  • 0 kudos
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