Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Resolved! Fox News should be a stand alone channel.

Fox News promotes hate, is pro guns, pro white supremacy, anti-democracy, I shouldn't have to pay for that. I am not anti-free speech but I shouldn't have to pay for the propaganda that channel spread.

pperalta by Just Moved In
  • 2 replies
  • 2 kudos

Resolved! Accessing Optik content away from TV

I downloaded the app on my iPhone 12, inputted my Telus login info and authentication failed. Am I missing something As well, I have searched but... can I not access content on my laptop? like with Shaw's bluecurve? This all seems really clunky....

Noupix by Friendly Neighbour
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Channel Programming

I’m curious why so many channels have a week of the same program on? Whether it’s this full weeks installment of Investigation Discovery’s On the case with Paula Zahn or last months full week of Discovery’s Dr. Pol. Why is this the only thing you’ll ...

cilla7 by Just Moved In
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Can i watch an episode on CRAVE?

I dont subscribe to CRAVE (i dont think) but I see episodes of Succession in the on demand area of Optik TV web app. If i watch an episode via CRAVE TV will i be charged extra and how much?

Seperating optik tv box power button with tv

What the title says. Is it possible? Its annoying when ur tv comes on but ur boz doesnt. And also prevent it from turning my speaker off as well. Need it to keep stay on but want to keep one remote to change volume most of time

hmlee by Just Moved In
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Equipment returns

I returned some equipment to Telus in July 2021 and it still hasn't arrived . Its being held at recipients request by Canada Post. So this is a bit extreme NO? I mean on hold for six months? I can understand a delay with covid and everything but six ...

Cyrus by Organizer
  • 4 replies
  • 0 kudos

slimline 2 model 2774 remote codes for Sony ZR-55A90J OLED

Have tried the extended code list. Can't find a code that will control volume on TV. Also can't find how to change the input on the TV from the remote. Ant suggestions?I've also tried programming the Sony remote to control the Telus set-up box. The T...

Resolved! Can you change the channel lineup on the guide?

I just moved my TV service to Optik from Shaw Direct I have to say I find the guide not as user friendly I don't like scrolling through excess channels. Can I change a setting so that I only see channels that I am signed up for?

Noupix by Friendly Neighbour
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Resolved! Remote codes for Sony Bravia TV

Anyone have Slimline 2 codes that work on a Sony KD75X85J tv? The TELUS site doesn't recognize the new TV and the existing codes don't work. Closest I got was one that would turn off the tv, but won't turn it back on.Thanks.

shovhd by Just Moved In
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For the last few days every time I try to watch a show on Netflix it closes. I can watch it on the web, through Firestick and other devices and options but when I try to watch through the Optic channel it will not work.

Grmpybr by Just Moved In
  • 1 replies
  • 0 kudos