Optik TV
Forum discussion about TELUS Optik TV Home Services devices, equipment, and solutions.
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Receiver/amplifier power sync problem

Hi all. I've programmed my new Slimline2 remote for my new 4K tv & my Onkyo AV Amp/receiver no problem. Can control everything ok, but the amp won't turn on or off with the power button on the remote. I've done the power sync thing (0007) a couple of...

Scott1000 by Just Moved In
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  • 3 replies
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Knowledge Network

Why oh why is Knowledge Network not available on Optik tv in Alberta??? It was by far my favourite channel when I lived in BC and I really miss it. Is there a possibility that Telus will negotiate with them so we can watch it here?

Jlaw1 by Just Moved In
  • 450 Views
  • 1 replies
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Resolved! Optik TV Audio lost on Netflix Prime Apps

My mother is using a Hearing Aid streamer to Bluetooth the audio to her hearing aids. Worked fine until about 3 weeks ago, now she is unable to maintain a connection when using the Netflix/Prime apps within Optik TV. Regular live tv, on demand and re...

MLK2 by Connector
  • 778 Views
  • 3 replies
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Receiver won’t recognize remotes

I have Telus satellite tv (not optic) and all of a sudden my remote quit working, changed the batteries and tried to reset it and nothing. I can control the tv but the receiver doesn’t respond to the remote. Tried another Telus remote from another re...

Shirl1 by Neighbour
  • 819 Views
  • 5 replies
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Netflix Subtitles Illegible on Optik TV

Hello;I have set the type colour, size, and background on my Netflix account but that is not what appears on Telus Optik TV. Also, quite often, the subtitles disappear too quickly particularly when they are difficult to read in the first place with w...

ChrisX by Organizer
  • 583 Views
  • 4 replies
  • 0 kudos

Error Code 4-44-50009

Have been trying to use On Demand streaming on my laptop the last couple days using the onthego website but keep getting "Sorry, and error has occured. Please try again later. Error no. 4-44-50009" Have tried restarting my optik boxes and router with...

OPTIK TV streaming issue at my work home

Telus has made it virtually impossible for me to stream my OPTIK TV at my work homeI have a second home in Alberta where I stay for work. I have hooked up Telus internet and security, but not OPTIK TV, because I am supposed to be able to stream it an...