Help
Optik TV
Forum discussion about TELUS Optik TV Home Services devices, equipment, and solutions.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

Receiver/amplifier power sync problem

Hi all. I've programmed my new Slimline2 remote for my new 4K tv & my Onkyo AV Amp/receiver no problem. Can control everything ok, but the amp won't turn on or off with the power button on the remote. I've done the power sync thing (0007) a couple of...

Scott1000 by • Just Moved In
  • 457 Views
  • 3 replies
  • 0 kudos

Knowledge Network

Why oh why is Knowledge Network not available on Optik tv in Alberta??? It was by far my favourite channel when I lived in BC and I really miss it. Is there a possibility that Telus will negotiate with them so we can watch it here?

Jlaw1 by • Just Moved In
  • 450 Views
  • 1 replies
  • 0 kudos

Resolved! Optik TV Audio lost on Netflix Prime Apps

My mother is using a Hearing Aid streamer to Bluetooth the audio to her hearing aids. Worked fine until about 3 weeks ago, now she is unable to maintain a connection when using the Netflix/Prime apps within Optik TV. Regular live tv, on demand and re...

MLK2 by • Connector
  • 778 Views
  • 3 replies
  • 0 kudos

Receiver won’t recognize remotes

I have Telus satellite tv (not optic) and all of a sudden my remote quit working, changed the batteries and tried to reset it and nothing. I can control the tv but the receiver doesn’t respond to the remote. Tried another Telus remote from another re...

Shirl1 by • Neighbour
  • 819 Views
  • 5 replies
  • 0 kudos

Netflix Subtitles Illegible on Optik TV

Hello;I have set the type colour, size, and background on my Netflix account but that is not what appears on Telus Optik TV. Also, quite often, the subtitles disappear too quickly particularly when they are difficult to read in the first place with w...

ChrisX by • Organizer
  • 583 Views
  • 4 replies
  • 0 kudos

Error Code 4-44-50009

Have been trying to use On Demand streaming on my laptop the last couple days using the onthego website but keep getting "Sorry, and error has occured. Please try again later. Error no. 4-44-50009" Have tried restarting my optik boxes and router with...

OPTIK TV streaming issue at my work home

Telus has made it virtually impossible for me to stream my OPTIK TV at my work homeI have a second home in Alberta where I stay for work. I have hooked up Telus internet and security, but not OPTIK TV, because I am supposed to be able to stream it an...

Copyright © 2021 Khoros, LLC
To help us improve this website, we'd love to hear your feedback.
Support Support
Find a store Find a store
Contact us Contact us
We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us AccessibilityCareersMediaPoliciesTELUS Service Status
SupportContact Us NeighbourhoodFind a store User TermsService Terms Order Status
TELUS & CRTC Internet CodeInternet Code, SimplifiedTELUS & CRTC Wireless CodeWireless Code, SimplifiedPrivacy / CookiesSecurity
TELUS Digital TELUS International TELUS ProcurementTELUS WebmailTELUS Wise
The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
TELUS Logo ©2021 TELUS