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Amc+ Plus not working

NateC15
Friendly Neighbour
Recently AMC+ plus was introduced as one of the theme pack options. However the channels included do not work with exception of the AMC channels. Even trying to add Shudder on its own does not work. This has been an ongoing issue for awhile now. Anyone updates in regards to this would appreciated.
10 REPLIES 10

BobArthur
Ambassador

Telus recently moved the VOD content for SHUDDER, IFC and Sundance over to channel 440 ( here in Vancouver )  joining the AMC+ VOD content.

NateC15
Friendly Neighbour
When I look for channel 440 on the guide it does not exist. When I first added the theme pack I had access to the AMC channels/On demand content. Shudder/IFC/Sundance channels are not in the guide and I can not watch the On demand content because it's says I'm not subscribed. It also doesn't explain why when I removed the themepack and went to add Shudder on its own that I get an error and can't add it on.

Hey NateC15 - if you are using the same Telus Optik 4K cable box ( VIP5662W ) you have to manually add channel 440 before you gain access to it. If you have one of the newer boxes then I'm not sure what the issue is. Telus recently deleted the separate VOD channels for Sundance ( channel 435 ), IFC ( channel 436 ) and SHUDDER ( channel 444 ) and added them all onto channel 440 along with AMC+.

TELUS_Support
Community Manager
Community Manager

Hey @NateC15  - Our AMC+ is actually channel 441 but I can check to see if you have the channel in your lineup. I'll send you a message here to assist.

- Eric

Sorry, that is not the issue I'm talking about. The theme pack is supposed to also have Shudder, IFC and Sundance. I can not access any of these through their respective channels or On Demand sections. If I only have access to them through 441 I am effective losing/not getting what is supposed to be included. Does not also explain why I can not also select Shudder etc. by themselves instead of doing the AMC+ theme pack.

Eric - the AMC+ regular channel is 441 but the AMC+ VOD channel is 440.

NateC15
Friendly Neighbour
I'm using the the Telus TV+ app and having the issue not the box. Should the service not be the same across the board?

I appreciate the extra info! Internally I just searched for AMC+ and only got 441 so that's really good to know! Thank you!

 

- Eric

BobArthur
Ambassador

So NateC15 - has your AMC+ problem been fixed yet ????

NateC15
Friendly Neighbour

No it has not. I call into support and they made a ticket but yet to hear an update.