Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Resolved! Navigating screen after switching to Telus TV

HELP!! I have just switched to using Telus TV, and am completely baffled on trying to learn the function(s) of each button on the remote control. The whole setup of navigating the screen is so confusing and complex after the system I had used with th...

Slow response remote

Sadly it has to be asked again, because ‘check posts from this week’ response isn’t valid 3 years later… hoping for a real answer!Typing in search- you slide over 2 and press ok, it lags and you’ve just typed ‘as’ now. No where near what you wanted, ...

Sumbl1ss by Just Moved In
  • 1 replies
  • 0 kudos

Cannot get Telus TV+ App to play On Demand on iPad

Cannot get Telus TV+ to play On Demand on iPad 5th gen. Live TV seems to work, which is odd. Have tried the 'uninstall the TV Carrier' suggestion on other strings, and then logged in manually, have uninstallled an re-installed app several times. Usin...

dbc by Just Moved In
  • 8 replies
  • 0 kudos

TelusTV+ Chromecast App Log-in Error

Hi,After installing the app and attempting to login, I've been getting an error that states, "Your account login has failed, please visit TV support so we can assist you with your issue." And the app won't let me log into my Android phone app or Chro...

Sole21 by Just Moved In
  • 2 replies
  • 0 kudos

Optibox and q990b soundbar

Anyone else this setup ? Any tips to get the best set up? I will have a tv with a few 2.1 inputs. Just wanted some thoughts; wont' be connecting any other devices.

thalakar by Organizer
  • 3 replies
  • 0 kudos

Cloud PVR 45 Day Retention / Picture Quality

i am considering a move from Delta Cable (Eastlink) to Telus. I am concerned with picture quality and cloud pvr retention. I have read about unlimited shows for 45 days, but sales is saying that i can use favourites to redownload or stream shows beyo...

sbkeenan by Just Moved In
  • 3 replies
  • 1 kudos

OptikTV and bandwidth usage

Telus internet monitors bandwidth usage. So if you go to youtube on your computer and uses 5GB then your bandwidth usage will go up by 5GB (obviously). now, but what happens to your bandwidth usage if you use optikTV for these 3 things? does it incre...