Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Is it by design? It is so frequent that I think it must be. There is nothing that says "I don't care about you as a customer" more than being on hold for (literally) hours.
Hey guys,Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports on the box is unbearable. Quality is way worse than t...
We were just about done watching Fboy island on demand (city TV) and now it’s only showing episodes one and two. So dissapointing as we only had episode 10 left to watch. Are we out of luck??
I have been trying for almost a week to manage my Optik TV online with no luck, and it looks like this has been happening with people for some time now from what I see from this forum? I can't change or update my package, I cant even see what theme p...
Anyone else having internet issues? The whole day the internet hasn’t been working even though wifi-6 shows a green light and all my devices are “connected” but it doesn’t actually work. I’ve tried to restart it a couple times but still nothing. Some...
Last few days the online version has been buggy. Was working and now will not accept a command to play a show live or recorded. I can record the show I want to watch, it just will not play live or recorded. This is all channels at current time. When ...
We have been working with Optik support for over a month to get our channel packs to work on our TV boxes. When we log in online the TV+ app, they are enabled but can't get them on the boxes. We've tried two other boxes, countless hours with tech sup...
If it's relevant, this is for TelusTv-21T. Why are 'New' programs broadcast out of order for the 'Series'? So after months and months we can now supposedly see 'New, Live' etc. listings in the program guide, but why do so many appear out of numerical...
I've quite enjoyed the Hollywood Suit free preview available over the holidays and am hoping to add it to my Optik package to continue using it after January 5. When I search for it to add to my package, the only 'Hollywood Suit' I see says it is 'On...
I was thinking about this time delay for a resolution to an issue. Optik Kate let us know Bulk delete ability may be available in June. Now we know there is hope in 6 months. Is there a priority list? I mean Bulk delete is needed for sure and would b...
