Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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channel added glitch

I've had channels added to my account three times that I did not add, is this an issue with anyone else?

efirth by Just Moved In
  • 1 replies
  • 0 kudos

Guide/Remote - Slow Response, Can't Hold Down Button to Scroll

Hello, I am having a new problem with Telus Optik. When I'm in the Guide, I used to be able to hold down Ch-Up/Ch-Down to continiously page scroll the guide. I would simply hold the button down and the guide would scroll up and down, I didn't need to...

Taj1 by Just Moved In
  • 4 replies
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Resolved! Streams on copper

As I mentioned in the Internet forum I am moving to an area with out fibre. How many streams will I get on copper? Thanks.

BC OptikTV accessible in Nova Scotia?

The Optik TV app information says `in Western Canada' but there really is nothing other than that. Is there some CRTC or other tech issue that prevents a TELUS subscriber from watching content they pay for on their phone/mobile device/computer that h...

jdanham by Organizer
  • 3 replies
  • 0 kudos

HDCP connection error

My video signal stops and I keep receiving the following error message: Your television cannot support HDCP video over your high definition connection (H1001). TELUS tells me to reboot the modem and PVR which I have done. I have also tried a new cabl...

Michelle5 by Friendly Neighbour
  • 7 replies
  • 0 kudos

Remote, PVR mode, "Watch next episode"

How do I complain about the "Watch next episode" they added to the remote, when I click the stop button, when watching a show on PVR? Instead of just continuing to watch my show, by quickly click the OK button, and having it "Resume", there's a new i...

HaneyBill by Just Moved In
  • 2 replies
  • 0 kudos

NHL curiosity

Wondering if Centre Ice will kick back in for the covid season? If not, how is one to view eastern games in the west without being blacked out

BD12 by Just Moved In
  • 1 replies
  • 0 kudos

Optik TV App SNWest Channel 911

Why am I unable to view this channel in the app but able to watch on my TV? I’m watching the channel right now but if I try to watch through the app it tells me I’m not subscribed?

ShayGray by Just Moved In
  • 2 replies
  • 0 kudos

Channel changed

Why have my channels changed. I require crave t.v.

powey1969 by Just Moved In
  • 2 replies
  • 0 kudos