Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I was trying to watch this channel (370) yesterday and could not get the HD feed. I thought this was odd because I was getting the small picture channel feed when in the guide. I was also given the green box option of watching in SD. Seemed like a gl...
How do I get the Activation Code required during self install of the Optik TV box?? I've been sitting on hold forever! This is so unacceptable from a customer service perspective. What happened to Live Chat agent ... not the virtual assistant which i...
This is the biggest drawback of the Optik offering IMO (also, lack of microphone in remote to dictate searches).
My Optik pvr has just developed a problem with playing back recordings. Older recordings play ok but recent ones occasionally freeze for several seconds and then resumes. Part of the program is missed during the freeze. My guess is this is an issue w...
Basically yesterday I was watching YouTube from my Optik TV, and then it crashed (20 minutes spinning). When I unplugged the Optik TV unit power, and plugged it back in, everything seemed to work normally, except for the audio. I can watch live TV, r...
What's up with the poor tv connection and inadequate follow up? I moved into my own home back in August. Found out the neighborhood isn't setup for high-speed so had to settle for old copper. This forced me to lower my service. Since moving in, I've ...
I have the Crave + Movies + HBO package. Wondering why a number of movies still appear to cost $$$? For instance, I see that Crave recently added the entire James Bond collection. Yet when I try to watch one, there appears to be a charge to do so. Di...
I notice from my own personal experience and from previous posts that PVR recordings are not accessible on mobile devices unless it is VOD recorded programs. Why would a company like Telus not offer something that, in my opinion, is a fairly basic a ...
Why does the yellow and green lights on either side of cable from modem flash (very brightly) 24/7, whether the box is on or not. The link light is always on as well. Everything works, but since the box is in a room where people sleep it is very dist...
Hi there, I have been trying to configure my remote to power on and off both the TV and Optik TV Box at the same time. I am using a Sony Bravia X900H TV and have configured the remote using code 1466.Afterwards I also tried setting the remote to use ...
