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Bobafinch
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Joined 3 years ago
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Telus account still doesn't work with tv
It's been close to two months now and my tv never worked since day 1. Whenever I try to login I'd get "error 500-300. Generic error" msg. It's definitely not the user name/pass, I can log in on TSN using "login with service provider" feature and Telus account information. I've talked to probably 5 different support agents and tried the same things of removing the service then re-adding it to my Telus account, reset the box, whatever they've asked. And they always say they'd escalate the ticket and call back within 24-48hrs but never did. Has anyone had anything similar and how was it resolved? I'm sick of spending 1-2 hour weekly calling Telus and after 2 months the tv still doesn't work, yet I get very frequent emails from Telus telling me to plug in the tv box.Solved9.7KViews0likes9Comments