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I switched from shaw to telus at the end of 2024. they came to my condo and hard sold me on a new fibre optic service. the price was too good. in the switching over and install i was assured telus would cancel my shaw services and re imburse me for t...

User has no rights

I’m getting the “user has no rights” message with the TV+ app and on browser. I haven’t been able to watch since I recently renewed my contract.

Can't submit Business Support Request or reach someone in billing support

I have been struggling and unable to obtain business support from Telus!I get technical issues using the Business Support request form on either the MyTelus app or their web portal, I call the *611 or the toll free number , struggle to get past the v...

Resolved! Travelling with E sim card, is my phone unlocked?

Hello, we are going to New Zealand and want to get an E sim card once there. We have an Iphone 15. Is this phone "unlocked" and so can accept a temporary sim?Many thanks.

WIRELLES HUB modelMC810CA as a bridge- setup???

HI, I've just got a new home Wirelles hub MC810CA and got it connected to network - have logged in with admin password, but in the settings I don't see the option to use it as a bridge - I want to use my own router which has Z-wave, ... options. Can ...

Unknown Charges

I have a pay as you go prepaid phone plan thru telus the $15 talk and text plan and my own phoneI HAD $5 credit on my account from the last time I renewed my service because my auto renew got messed up and ended up paying extra vouchers just to re in...

Telus loyalty

I have been trying all day to get in touch with the loyalty department because I got charged too much on my bill. Super frustrating.

WiFi Portal

Where can I find this Telus WiFi Admin login portal?

Telus Reward Points are Expiring End of January 2025?

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

Activation email for stream+ Telus films error

I've been fully activated on everything stream plus offers since the day I signed on, yet I continue to receive an "Action required: Activate your TELUS Films & Series subscription" email every few days. More of a mild annoyance than anything, but st...