Internet & Home Phone
Forum discussion about TELUS Home Services devices, equipment, and solutions.
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Online Gaming

Hey Everyone! Wanted to start a thread for discussion around all things gaming. From PC gaming to consoles, everything and anything about games. Are you #TeamXbox or do you ride with SONY? Did you know that the inaugural TELUS Esports Series is under...

A-B by Community Manager
  • 2 replies
  • 2 kudos

Gmail Migration - New Support Content

Hey everyone, as many of you have noticed, since last year, we’ve been migrating customers to the new TELUS email powered by Google. Providing new benefits, such as: Triple your current storage space from 5 GB to 15 GB Being able to check your email ...

psl by Neighbourhood Alum
  • 61 replies
  • 2 kudos

Second router

I have a Telus router/modem downstairs and want to add a router upstairs. Does the Telus router receive the internet via coax or from an rj 45?. If its through rj45 I think I have rj45 ports upstairs and could connect another router and configure it....

Rodwf by Just Moved In
  • 3 replies
  • 0 kudos

Misleading Website

Why does Telus not disclose the real fees associate with their services on their website, similar to what other service providers disclose? I can only assume that they do not want customers to compare plans and to trap them into long term contracts w...


Internet didnt work after waking up. Looked up fixes and reset Modem but does nothing. Wifi indicator shows up but isnt giving any off. Anyone help with this issue.

ChrisJHan by Just Moved In
  • 1 replies
  • 0 kudos

Speed issues with the ZTE MF275R Smarthub

I live in a remote part of Northern BC; specifically, around the Houston, BC area. In November, Telus introduced the first - and only, I might add - internet service available to my current area. Using the ZTE MF275R hub and a "Wireless 500" plan, I ...

Dunkaroo by Neighbour
  • 39 replies
  • 0 kudos

Resolved! Fast Forward disabled by broadcaster message

I pause live TV then when I try to fast forward I get a message saying "fast forward disabled by broadcaster". Anyone else getting this message? Also getting a message that I need to watch the show by a certain time etc.???

LB123 by Just Moved In
  • 30 replies
  • 0 kudos

Resolved! Force renew IP address

Is there a way to force the DHCP server to give me a new IP? When I hit the "release/renew" button on the status page (this is for the T1200H), it cycles (ISP goes from green "connected" to yellow "connecting", then back) , but comes back with the sa...

skriv by Just Moved In
  • 2 replies
  • 0 kudos

Email blocked while travelling

Hello, I'm travelling in SE Asia, using iPad mini with local SIM card. Internet access is fine so far, but my Telus email account has been frozen (maybe spotty coverage for a time resulting in numerous failed log-in attempts?). The only tech support ...

Gah by Neighbour
  • 12 replies
  • 0 kudos

Rating On Demand Movies

Searching for an answer to... Why can't I rate the movies we've rented On Demand anymore? Is it just a setting that needs to be changed? Anyone?

RMD by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! 1, 3, 5 hd feeds

so its so werid how the system works, is depending on speed and or newer pvr? cause my dad did not have internet 50 for a while and no internet too then he got internet 50 on january 23rd for $25 a month for 3 months to try. then just a week ago he g...