Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Moving the Computers

Greetings smart folk! I would like to move my computers to another room, but I'm seeing something different than I've seen before. The computers are on ethernet. There are two lines, like telephone lines, that go into a receptacle on the wall. I can ...

Contact customer service

Can anyone tell me if they know why I am unable to reach Telus canada customer service by phone? I’ve been trying for days to contact Re a technical issue

LIs by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! What's the best way to report a WAN routing issue?

Hi, I'm unable to access a singular IPv4 address, what's the best way to get support for this? The issue appears to be with the Telus WAN routing for this singular IP address ( I've confirmed I'm able to access the IP using other servic...

Telus routing.PNG
nickmcski by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Home internet overage charges not applied to April bill According to Telus, home internet overage charges will be waived till June 30 but the overage charges are still coming up on my bill summary. On my March bill, my overage charges were still listed but a...

vn19 by Just Moved In
  • 4 replies
  • 0 kudos

Samsung hw-f355 soundbar

Last time I had optik tv years ago it could control my soundbar. Just went back to optik tv and the new slimline 2 remote codes don't work. I've never had a problem with my shaw remote controlling it. What's the fix?

Trw by Just Moved In
  • 0 replies
  • 0 kudos

Boost Devices

Does each Boost expansion device get its signal from the Boost device wired to the modem? I was hoping that the expansion devices can pass the signal from one device to the next, thereby extending the range from the device wired to the modem, but thi...

Vic1 by Organizer
  • 6 replies
  • 0 kudos

Resolved! How does Fibre get installed in my home?

I'm interested in switching from Shaw to Telus. I'd get Gigabit internet + Optik TV + Home Phone if I went with Telus. My question is how exactly does it get installed? Currently, My Shaw cable runs from the lines in a lane behind my house to my deta...

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