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SportsGuy
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Telus Fibre - Router & Boost Box Question
Hi everyone, I have a new Telus Fibre install at my new home. It seems to consist of two boxes - what appears to be the router/modem box (A white thin rectangle bolted to the wall) and a cylinder gizmo that they tell me is the Telus Boost unit. I have a couple of questions: 1) Is there WiFi in the router/modem? I had an old ActionTec modem and the units were one and the same. 2) Do I need to have the Boost unit plugged into the router at all times? At the last house, we had Telus Fibre with an older white cylinder modem that also did WiFi and had two boost units. I didn't need to keep the two boost units plugged in all the time though things were more reliable when I did. That doesn't seem to be the case here, as when I unplug the boost unit, WiFi stops working. 3) I'm on a plan that has me financing the boost unit...is it truly the case that I need to pay to buy the Boost unit? It's the current (or was the current) promotion as of a few weeks ago. I would have thought the WiFi service would be built into the router like it used to be. Thanks! Thanks forSolved9.6KViews0likes4CommentsRe: New Westminster BC - Stuck on Internet15!
Thanks for your reply. At least as of a few weeks ago, Telus is back doing home installs, as I had called to upgrade, and they said I could get to Internet 50. Appointment was booked and cancelled the day of when they said they couldn't upgrade me, so I don't think COVID-19 is the hold up it once was (at least for home installs). Disappointing to say the least that I can't get information on the roadmap for infrastructure upgrades. It would be different if I could get Internet 50 or Internet 75 but I'm completely stuck at an atrocious network speed for what I need. Appreciate the response nonetheless!3.5KViews0likes0CommentsNew Westminster BC - Stuck on Internet15!
I've been a long-time Telus customer and want to upgrade my service. Unfortunately, the network connections (or whatever it is called) are full in my New Westminster neighbourhood, so I'm stuck at Internet 15 speeds with no ability to upgrade to anything faster! I've called Telus and written to their 'my issue isn't resolved' line and received no response. When I was commuting to work, this was less of an issue than today where I am working from home constantly, trying to move large files across a VPN, and videoconferencing over Zoom. I've been with Telus for 10+ years but am seriously looking at switching to Shaw because the situation is so bad and improvement is unachievable. Anyone know how I can get some real answers about if/when my neighbourhood is going to get upgraded and what the problem is? Thanks!3.5KViews0likes2Comments