After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I've received several calls over the last couple of weeks from a number that shows up as "Fibre Support" on the caller-ID from a 778-244-8171 number. I had let it go to voicemail previously and they never left a message. Today I answered and the pers...
I recently signed up for a Telus EPP Internet + Optik bundle. When I received my first bill this month, there are a number of errors leading to a much higher billed amount than what I signed up for and is shown on my purchase confirmation. I have tri...
Since late February, my router, which is connected to a Nokia ONT, has been assigned the IP address 100.84.xx.xx. This makes me believe that I have been moved to CGNAT (Carrier-Grade NAT). As a result, I am experiencing multiple issues, including:Ina...
I just got Telus Fibre installed. I want to use my Ubiquiti Cloud Gateway Ultra (CGU) to service the internal LAN and Ubuiquit Access Points. Do I need to bridge the Telus Network Access Hub (NAH), or can I plug it straight into the NAH with Cat6? So...
I recently moved and asked for internet and home secruity.It's taken over a month for them to set up fiber optics and it still hasnt been installed.Therefore I tried to cancel for almost a week and I keep getting bounced from one loyalty department t...
hithis started happening march 19 2025, intermittently sites with ipv4 addresses get an icmp message back as type 3 and the packet is dropped. ive run wireshark and watched this. i have pcap of these occurrences. you can also see the issue with trace...
I have a question regarding the MoCA adapter that is part of my new, 3 Gigabit Internet setup. Initially, when the tech came and setup my 3 Gigabit Internet, what they called the HUB was installed in my basement and then hooked up to coax which was t...
Hello, We built a new house and have been trying for get telus to run a line to the property so we can get service. We have been trying for the last few months. We have called, filled the online form and there is no response. How can we get this line...
We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a single booster (R03, software version 2.21.01 build03...
On the call for over an hour on a working day?
