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AMP9691
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Joined 9 months ago
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Re: Daily minimum 2 reboots of the router
Last update on this as it has been fixed!! Three days and no more problems. It has been three months but the end is in sight. Five techs, hours and hours on-site, 3 painful months of daily reboots, new splice, new fibre termination, new spf, new NAH and new booster, I'm good! Thank you to the technicans (all five of you) that have come out, it definitely was a problem that required peeling back the layers, and each time a small iteration of improvement. That last tech (bless his heart) replaced all the gear and the sum of all those parts, I'm on my third full day of no reboots, disruptions or complaints from the family!!647Views0likes1CommentRe: Daily minimum 2 reboots of the router
Well figured I'd give an update. Still working working THOUGH the fibre signal issue has definitely been fixed. Currently sitting at -16.946(dBm) which is fantastic but still having to reboot the router about 50% less though I have had to reboot the booster more regularly and today the booster died after I rebooted it (power reset twice). So the saga continues.770Views0likes0CommentsRe: Daily minimum 2 reboots of the router
Today is particularly bad, I have to restart it 3 times already and its not even lunch. Please confirm that a bucket truck has been scheduled as I believe only a technican is scheduled for an appointment tomorrow which is useless without a new fibre run. Please someone escalate this matter as sending technicans out is a colossal waste of time.946Views0likes0CommentsRe: Daily minimum 2 reboots of the router
My technican couldn't reach the bucket truck so I have been asked to reschedule my appointment. Help me understand why my tech is trying to schedule the truck and not back office support and more importantly why I am asked to reschedule? I have no control on scheduling. This is busted folks.943Views0likes0Comments- 999Views0likes0Comments
Re: Daily minimum 2 reboots of the router
Alright, had to reboot the router today. Not sure where to note these reboots as I did get a call from a Telus Manager but she didn't seem to have access to the tech's notes so I would like to log the reboots somewhere. If this needs to be somewhere else, please advise.2.5KViews0likes0Comments