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igordik
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Joined 9 months ago
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Re: I have been moved to CGNAT
Quick update - I was finally able to get a public IP. I guess I got lucky—the last agent I spoke with was a former Cisco employee, so he knew what CGNAT is. According to him, regular agents do not have the knowledge or access to this system, so he had to speak with a network technician over another phone line and convince him to make the change. The process on Telus’s side involves two steps: Removing CGNAT from the line "Cleaning" the carrier-assigned IP address (whatever that means) After that, they remotely restarted my Nokia ONT, and I was able to release and renew the DHCP lease on my WAN. I also asked him to leave detailed instructions on my profile in case this happens again, and he promised to do so. After more than 2.5 hours on the phone (combined from multiple sessions), I’m a happy customer—waiting for another provider to become available in my area. 🙂2.4KViews1like1CommentI have been moved to CGNAT
Since late February, my router, which is connected to a Nokia ONT, has been assigned the IP address 100.84.xx.xx. This makes me believe that I have been moved to CGNAT (Carrier-Grade NAT). As a result, I am experiencing multiple issues, including: Inability to access my router and home network services from an external address Unstable DNS connections Unfortunately, the customer service representative I spoke with was neither helpful nor knowledgeable—he did not understand the difference between public and private IP address ranges. I would greatly appreciate any suggestions on how I can convince Telus to move me off CGNAT. My plan: PureFibre Internet 250 (BC) My router: pfSense, connected directly to a Nokia ONT This setup has been working for the past five years without any changes on my end.2.9KViews2likes7Comments