After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hello, We built a new house and have been trying for get telus to run a line to the property so we can get service. We have been trying for the last few months. We have called, filled the online form and there is no response. How can we get this line...
We recently (2 months) moved from Shaw on the 3Gbp offer. We are experiencing lack of connectivity requiring daily reboots of the router (NH20A, firmware v1.18.02 build04, hwdr ver R01). We have a single booster (R03, software version 2.21.01 build03...
I have Telus Internet and cell phone service. I am keeping my cell phone service, but unfortunately the Telus Internet service in my area has degraded so badly that I can no longer keep it. There is no Internet in my entire neighborhood and Telus can...
Was just looking at my account and there is a new service agreement dated yesterday. The term is extended another year and I have had no communication from Telus regarding making this change. Seems extremely shady business practice.
I recently moved out of Canada, and Telus is charging me for not returning their router, even though I have the Canada Post receipt as proof I have sent to them. The issue is, I can’t find an email to contact them, and their live chat keeps asking fo...
Hi So I've been through the poor chat robot and it's cycles endlessly today. My Internet keeps dropping and all I want to do is report the outage, and instead I'm recycling through the same options again and again and again until the bot just says cu...
Help, Trying to have Telus undo their mistake when they deleted our email accounts. we upgraded internet, instead of migrating they issued a cancellation. Which deleted our accounts. Holy smokes, trying to reach email team at Telus is impossible. It’...
Why can’t I see or manage my boosters anymore? The app says I need to connect to my home wifi and enter admin password. This is the worst app ever.
Dear Telus Customer Support, I am filing a formal complaint regarding an unjustified $175 charge for "Diagnostic/Repair Service" on my latest bill. 1. The equipment belongs to Telus: All equipment, including the modem, cables, connectors, and other c...
