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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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  • 0 replies
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Security Issues Equipment

My cameras have gone offline along with my doorbell cam - I was on with tech support for over 90 mins last week, and they weren't able to get them back up and running, I need a tech to come out but good luck trying to get through to anyone....Anyone ...

Customer Rep Not Answering

I had a door-to-door salesman come to my house 2-3 weeks ago and offered me a bundle that included 2 sim cards, wifi, and a security system. We had agreed that the total would be about ~230, I confirmed with him more than once that there are no activ...

mszawal by • Neighbour
  • 1863 Views
  • 2 replies
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Telus door to door sales Oakville

Telus door to door SalesHad a 'Telus representative' knock on the door and ask about switching over my cell phone, home internet and security services.Ultimately said no and he left. He didn't go to my neighbor and was pacing on his phone for 10 mins...

Telus Smart Home Security billing etc

I was informed in October by our security system company which was local that they would be transferring our files and closing after the owner's retirement. Telus got the contract. I paid my annual fee with the company in September of 500. I just rec...

Telus security camera missing some video images on cell phone app

Hello Recently I accidentally notice that my cell phone app is missing some of the camera video images. For example, my newspaper carrier delivers newspaper every day to my mailbox at my entrance, and on certain days that specific video is missing. I...

Ramgupta by • Organizer
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  • 2 replies
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Ordering new system is overly difficult

I had ADT years ago but hated the service. Since I am a Telus costumer I decided to give it another try. I am so far not having high expectations. It took me over an hour and a half to order on the web site. First off It kept freezing on my phone so ...

Door to door salesmen closed sale now unhelpful

Ken and Ali came by and spent two hours signing me up and scheduling stuff, now I’ve run into multiple issues and they refuse to answer the phone at all (Ali the manager), and Ken responds to texts only and can’t help me with anything.I forward phone...

Resolved! Buzzing doorbell

Since having the Telus doorbell camera installed, the transformer for the doorbell buzzez continually. I have changed transformers to no avail. Changed bell and still buzzing. Ideas for fix.

GrantC by • Neighbour
  • 5352 Views
  • 4 replies
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Resolved! Can’t re-install Doorbell camera

A few weeks ago we noticed our slimline doorbell camera was no longer recording motion. Tried a few things on the app, tried to reset it even and nothing worked. Next try was to delete the camera and reinstall- well now weeks later and we still can’t...

Slim Door bell camera stopped working

Started flashing orange out of nowhere - wifi was fine for all other devices. Did a power cycle on the doorbell and wifi reset on my network, no change.. still flashing. Removed the camera from my mobile app (which I guess removed it from my account?...

seb774 by • Neighbour
  • 2030 Views
  • 1 replies
  • 0 kudos
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