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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Resolved! Telus home security

Greetings from Murrayville/LangleyWill Telus home security work in a home with lots of dead spots, slow internet, lots of dropped connections?I don't want to have the security installed and not have it work 100% of the time.I've had Telus come out se...

FGB by Just Moved In
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Resolved! Telephone Marketing

You keep calling ME about your ADT security services for sale.Not only that, but you deceptively use call display to show that your unwanted call is a LOCAL call from my exchange! Please revise your business practices.

ADTsucks by Just Moved In
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Resolved! Phone call from monitoring centre & certificate

We just installed our new system last week. We were under the impression that no matter which sensor we tripped as long as we got to the panel and entered the correct code within the 30 seconds allotted that we would not be contacted. However, we acc...

Goose35 by Just Moved In
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Resolved! Security home

Promotion cost?

Question by Just Moved In
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Resolved! Migrating from ADT by Telus to Smarthome by Telus

On January 6th I migrated from ADT by Telus (actually an Alarmforce legacy system with a defective touch panel) to Smarthome by Telus. I had required that Telus make the necessary changes to the account when I ordered the equipment. I also contacted ...

Resolved! Iq2 plus direct power

Can you tap into light switch to power the keypad? I don’t have any power outlet nearby and it’s brand new house developer has all security system rough in and for keypad there is cat5e cable in the box by garage door amd in master. There is no panel...

Omer by Just Moved In
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Resolved! ADT Login?

Does anyone know if new Telus SmartHome customers get access to the old ADT Pulse app?Guess that is integrated to Google Home, and our new Telus isn't!

jokimrich by Just Moved In
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Resolved! Google Assistant?

Hi, has anyone successfully integrated Telus SmartHome app (and your devices) with Google Home?

jokimrich by Just Moved In
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