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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2327 Views
  • 0 replies
  • 1 kudos

Slim Line Doorbell II

Hello:I reached out to customer support on twitter regarding an issue with my Rear doorbell stuck on a solid blue light (shuts off every 39.46 seconds and maintains solid blue light) and seems to power cycle itself to no avail. Simple fixes have been...

My previous number is used by other person on app with my name

Hello,I wish I can find a solution.I have recently seen my previous number being used by another person and on Whatsapp, the person is using my name too!!I previously used to have WhatsApp for that number, and before I cancel the number I made sure t...

Sana by • Neighbour
  • 1797 Views
  • 1 replies
  • 0 kudos

Resolved! outdoor camera

hi...l cancelled my telus subscription and paid my 2 outdoor cameras in full....may l ask if l can still use them, if ever, what will l do to have use of those cameras. thanks

latakwen by • Neighbour
  • 5711 Views
  • 5 replies
  • 0 kudos

Resolved! ADT 3G Mandatory Upgrade

I'm wondering if any of you have dealt with a similar notice. I found it odd that Telus sent me a notice via registered mail saying to book your mandatory security upgrade due to 3G service going away in Canada. We have an 8-year old ADT system that ...

dyno3 by • Neighbour
  • 3649 Views
  • 2 replies
  • 0 kudos

Resolved! Do not knock list

How can I get on the do not knock list to stop door to door sale people that are really rude?

Volvo2500 by • Friendly Neighbour
  • 6115 Views
  • 8 replies
  • 0 kudos

Rude door-to-door salesperson

Just had two young door-to-door salesperson trying to sell Telus services. I was genuinely interested in the security system, but once they found out I was not going to sign up today (I told them I would like to do more research), they immediately ch...

Resolved! Telus Security Online Bill Payment

Looking to set up Telus as a bill payment option for my online banking. I already have Tellus Communications (home services) and Telus Mobility (cell phone). What company name should I be using for my security bill?

Resolved! Telus Call: Potential Scam or No Big Deal?

Over the last year or so, every couple months I receive a call claiming that they are from Telus. They confirm my name and address (I never gave it to them), and claims that they do not see any Telus Services at my location. Thing is, we have been Te...

soloj by • Neighbour
  • 3671 Views
  • 3 replies
  • 0 kudos
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