Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
How can I delete ALL recorded video clips at once. My skybell video doorbell camera recorded a lot of bugs and other small flying things. So far I can only delete them a few at a time.
Hello all please see the attached pics. I am unable to load my photos from either a DCIM or Photos folder created on my SD card when inserting into my Qolys security panel. I tried erasing the card on the panel and recopying with the same results. In...
Looking at the description of the Smart Smoke Sensors offered with your Smart Home products, it states that: "This wireless smoke sensor doesn’t replace your existing smoke sensor, but rather provides additional awareness allowing for remote notifica...
I have a phone that I can access to my security camera but I tried to use other device to access my security camera, it says to login in on the website and link your other phone but I can’t find anything to be able to link it any help ?
Can I trigger or set off the alarm manually with a push of a button? Does #TelusSecurity have this?If I see an an intruder in my house and someone forgets to arm the system, I want to be able to trigger an alarm purposely and drive them away before t...
Hi,I have received an email (snapshot below ) from this address [email protected] Would you please confirm if this is a scam or not? regards,Ashish
Telus recently bought Vivint/ADTI am currently with Vivint and contract nearing endAnyone made the switch and able to use existing equipment?I've paid alot of money for several pieces of equipmentSmoke/fire alarm, c02 detector, 5 door sensors, doorbe...
The TELUS ADT Pulse app hasn't been accessible for the past several days. I can't access my cameras nor turn my alarms off/on remotely. Is there any updates on when this issue will be fixed? Thank you. #ADT
I just had 2 men knock on our door asking questions about our services including our security system. Is Telus currently doing door to door sales in Port Moody BC?Thanks
Who do I talk to regarding needing to provide more information regarding a TELUS door to door sales representative who just visited our residence? The details will be provided but overall the rep tried to intimidate our residents and was overall very...
