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legtim
Neighbour
Joined 3 years ago
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Re: Why was a Video NOT taken after my Doorbell was rung?
Yes. I did. There is a pattern with this issue. After the Arm Away is set, the FIRST time the doorbell is pushed the System does NOT make a recording. After that each time the doorbell is pushed it makes a recording. If you check my Activity you’ll see this behaviour. I suspect this may be systemic. Tim Sent from my iPhone4.8KViews0likes4CommentsWhy was a Video NOT taken after my Doorbell was rung?
On my cell phone, I received a notification that my doorbell was rung. I then connected to my "Live Feed" and watched (but did NOT communicate with) a woman banging on my door and looking through the window beside the door. After about 10-15 seconds of this she spotted the Security panel (with red lights) and then turned and ran to a waiting car that proceeded to speed away VERY fast. When I went to check the "Saved" Videos there was none for this incident. I checked "Activity" and saw that the doorbell was pushed at 09:20 a.m but there was NOT an Activity titled "Doorbell: Video Doorbell Call Recording Schedule". What was VERY strange was later that morning at 11:56 the doorbell was pressed again I watched the Post Office leave a message for me to pick-up a package. This time there WAS an Activity for "Doorbell: Video Doorbell Call Recording Schedule" and I was also able to view and watch that video. Any thoughts as to why the 09:20 a.m. incident was NOT recorded? Note: I tried to use the Chat Assistant to report this but it just sent me a link on Security. I waited almost an hour to speak to a Technician (after Telus said it would be a 15 minute wait) but eventually gave up and hung up. Sincerely, Frustrated and Concerned Neighbour Tim4.9KViews0likes7Comments