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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

Resolved! Door to Door Sales

I had a guy representing "Telus" come to my door at 7:00 PM this evening, even though I have a "No Solicitors" sign in plain sight. When did Telus start doing door-to-door sales? If this is not your normal protocol, I need to know immediately. I will...

Resolved! Telus Scam ?

Received a call yesterday supposedly from Telus Promotions. Gave some personal information to accept the Mobility offer.Today I received an email from [email protected] to confirm the order. The Department no. is +1 647-474-3543.The email...

Resolved! TELUS Online Security - Legit Promotion?

Recently I received an email telling me to set up TELUS Online Security, which I believe was added without my authorization. I submitted a support request to @ TELUSsupport but did not hear back, so I requested a callback through TELUS Assist. I rece...

Telus Gmail Security Alert at EVERY Logon

Recently I have been getting a Google Security Alert at EVERY logon to my Telus Gmail account. This is happening on RESTART/REBOOT of the following devices: My Windows 10 desktopMy Android telephoneMy Android tabletMy Linux desktop, andMy wife's Linu...

Rick81 by Coach
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Resolved! Constant problems with alarm system, can't get support

I've had a Telus 'smarthome' alarm system for about a year now. Before that I had a Reliance Protectron system that worked without problems for 10 years. The Telus system has been nothing but problems. Every few weeks something goes wrong with it. No...

KenL by Neighbour
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  • 0 kudos

Resolved! Garage Camera

My Telus security camera has quit recording clips. The L.E.D. Light is still green and it still shows the live shot. Is there something in the recording rules I have to change

trowe50 by Friendly Neighbour
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Resolved! Security Window decals

I just received a new sign and window decals to show my home is protected. I will put the sign in the yard, but I am not liking the window decals. They are extremely sticky and can only be attached to the outside of window leaving and silver blotch v...

FayeMT by Neighbour
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Resolved! Arm and disarm on a schedule

Is it possible to arm and disarm on a schedule. I.e, every day at 11 pm, set security to arm stay. Then everyday at 6:30 am, set security to disarm.I checked automation and I don’t see a way to do this. Is there something I am doing wrong or is this ...

aaronth by Neighbour
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  • 2 kudos

Resolved! Security equipment after Cancellation

I just recently canceled my SmartHome service my contract was finished and the price went up by 30% I canceled and get to keep the doorbell camera and the smart thermostat. But I can’t use them through the Telus App, how can I use the equipment from ...

DiegoRP by Neighbour
  • 1 replies
  • 0 kudos

Resolved! Cancel subscription

Hi, I subscribed recently for Norton basic security trial for my laptop. I'd like to discontinues this subscription after the trial concludes. Please advise. Thanks,