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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by TELUS Employee
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Resolved! Door to door rep looked suspicious and unprofessional.

There was a guy wearing black hoodie, black jacket, and a black face mask knocking my door and my neighbours’ doors at 6:30pm PST and solicited. The person spoke broken English and didn’t show anything to prove he was from Telus but just said he was ...

szjoeweb by Just Moved In
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Resolved! Garbage system.

My security system has been garbage since day 1. It goes off for shadows, reflections, snow, clouds passing in front of the sun, neighbours 2 doors down on their driveway, passing cars and even bugs. A Telus manager says that the system is very sensi...

Oilers88 by Just Moved In
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Resolved! [Home Security & Home Automation] No shows - AGAIN - 4th time

I am on my 4th appointment/attempt (over 3 different install days) to get my home security system installed. I'm almost starting to wonder if this is a scam. I have taken 3 unpaid days off to support this install, thinking I was getting such a good d...

mikeg31 by Just Moved In
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Resolved! Does anyone else have a SkybellHD doorbell camera?

Does anyone else have a Skybell HD Doorbell?The reason I ask is that I am told that there are no other complaints about this doorbell, yet I continue to have firmware upgrade problems and inconsistent motion sensor detection, to the point that I have...

Gyro by Organizer
  • 4476 Views
  • 2 replies
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Resolved! Smarthome camera surprising downsides

I currently have a 30 day trial of a Telus Smarthome ADC-V723 camera. After a couple of days, my initial impression is that it seems like good hardware and has good image quality. However there’s a couple of major downsides that I’ve been surprised t...

Resolved! Door to Door Marketing

Hi, does anyone know if Telus has marketers going door to door with ADT alarm promo's right now? I want to take the promo, but I am hesitant to give my information to the person who is marketing at my door. He provided an ID number an said I could ca...

Jaydem by Just Moved In
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Resolved! SVR on Telus Security

Hello,Does anyone know if Telus will ever enable SVR usage for residential customers? I reached out to alarm.com and they said from their end they encourage the vendors to offer the full suite of options to customers, but Telus has decided not to all...

Reg16 by Just Moved In
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  • 9 replies
  • 3 kudos

Resolved! IQ Panel OS Update

Hi, Any Idea, when IQ Panel of Home Security will get OS update, It was las updated in Sept 2019? Thanks !!

Resolved! Home security

why does my home security say samsung malfunction

Lindsay2 by Just Moved In
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Resolved! No Input on Cameras (w/ internet connection)

Hi Everyone, I recently replaced added a secondary router (Asus RT-AC86U) to cover the dead spots that the T3200M is missing in my home. Due to this addition, I now have three wifi signals (2 from the router and 1 from the Telus gateway). I reconnect...

Loomi by Just Moved In
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  • 4 replies
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