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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1934 Views
  • 0 replies
  • 1 kudos

Resolved! my Telus Overview Not Able to Load My Information

Newly migrated from myADT to myTelus (as part of Telus transitioning previous ADT customers to their system). Home Security is the only product I have with Telus. Set up my Telus on Telus.com website. Established myTelus App on iPhone and iPad. myTel...

Ontario1 by • Organizer
  • 3479 Views
  • 3 replies
  • 0 kudos

Resolved! Onboard storage for camera

When I use onboard storage on my cameras do you my still use the clips when recording and does it use the sd card and save clips

Resolved! Door sales and do-not-knock list?

Door to door sales: Does Telus really have a "do-not-knock" list and how do you sign up?

Gyro by • Organizer
  • 1853 Views
  • 1 replies
  • 0 kudos

Door to Door Salesmen

I just had a call from my mother in-law who was quite upset about some supposed Telus Door to door salesmen. They were trying to sell Telus security. They ended up entering the house and looking at the security system. Obviously a mistake to let them...

HuD_91gt by • Neighbour
  • 1544 Views
  • 1 replies
  • 0 kudos

Purchased security cam

I bought 2 unopened security cameras from someone else. Is it possible for me to create an account and set them up? Or do I have to purchase new ones?

False temperature alarms

I finished installing my security system a couple weeks ago, and set a low temperature alarm for 15 deg C.Now every 6hrs on the minute, at 9:35 and 3:35 am and pm I get a text message saying that my temperaturehas dropped below 15deg, then seconds la...

colklink by • Neighbour
  • 2177 Views
  • 3 replies
  • 0 kudos

Door sensor not monitored

One of my door sensors shows as not monitored. Per the knowledgebase, I can enable monitoring via the web portal but my web portal is different from the KB and doesn't have the option to enable/disable. How do I get it enabled? Why am I paying for mo...

Resolved! Panel Error Message

Since my system was installed, I've been getting the following error message via email. Does anyone know how to fix this? I've tried chat and that didn't work. I waited for 45 on a call and I'm fed up. XXX's system: The Panel has not responded since ...

Fiber box on street

Unsecured fiber box on street in Chilliwack Young and Brooks Ave box #3031R(Difficult to see letter due to being covered with a sticker)

Lockitup by • Neighbour
  • 1246 Views
  • 1 replies
  • 1 kudos
Friendliest neighbours
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