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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 2144 Views
  • 0 replies
  • 1 kudos

Resolved! outdoor camera

hi...l cancelled my telus subscription and paid my 2 outdoor cameras in full....may l ask if l can still use them, if ever, what will l do to have use of those cameras. thanks

latakwen by • Neighbour
  • 5420 Views
  • 5 replies
  • 0 kudos

Resolved! ADT 3G Mandatory Upgrade

I'm wondering if any of you have dealt with a similar notice. I found it odd that Telus sent me a notice via registered mail saying to book your mandatory security upgrade due to 3G service going away in Canada. We have an 8-year old ADT system that ...

dyno3 by • Neighbour
  • 3446 Views
  • 2 replies
  • 0 kudos

Resolved! Do not knock list

How can I get on the do not knock list to stop door to door sale people that are really rude?

Volvo2500 by • Friendly Neighbour
  • 5806 Views
  • 8 replies
  • 0 kudos

Gotta hate customer service

Net new customer wanted to inquire about home security deals, passed like a ball between so many teams.

Kaypee1 by • Neighbour
  • 1000 Views
  • 1 replies
  • 0 kudos

Rude door-to-door salesperson

Just had two young door-to-door salesperson trying to sell Telus services. I was genuinely interested in the security system, but once they found out I was not going to sign up today (I told them I would like to do more research), they immediately ch...

Resolved! Telus Security Online Bill Payment

Looking to set up Telus as a bill payment option for my online banking. I already have Tellus Communications (home services) and Telus Mobility (cell phone). What company name should I be using for my security bill?

Resolved! Telus Call: Potential Scam or No Big Deal?

Over the last year or so, every couple months I receive a call claiming that they are from Telus. They confirm my name and address (I never gave it to them), and claims that they do not see any Telus Services at my location. Thing is, we have been Te...

soloj by • Neighbour
  • 3521 Views
  • 3 replies
  • 0 kudos

Door to Door Security Salesmen

I recently had 3 young men approach my home in Cowansville, Quebec attempting to sell me smart home security. They lurked in the yard before knocking on the door and were very pushy. I am not even sure if they are legitimate Telus employees as they h...

CVank by • Neighbour
  • 2270 Views
  • 2 replies
  • 0 kudos

Resolved! Is this number a Telus number?

Is the number +1 (888) 811-2323 really a Telus number because they called me then as soon as I answered they hung up.

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