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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Door to door salesmen

What hours do they work? Why are they ignoring my no soliciting sign, that's posted on the door he knocked on before ringing the doorbell? It's after 8 and I have a sleeping baby and toddler. I would have a hard time choosing telus to provide me with...

Telus Home Assistant keeps unlinking from Alexa app

I use the Telus Home Assistant skill in my Alexa app to run routines which include my SHS panel. I have had the accounts connected for over 5 months, and a particular routine going for several months. For the past couple weeks, the accounts keep unli...

sjones30 by Friendly Neighbour
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Norton LifeLock # of SINs

Hi there, there's no clear info on the following: in the Internet Security packages that include LifeLock, how many SINs are covered for stuff like identity theft, credit monitoring, etc?

verd02 by Friendly Neighbour
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Resolved! SmartHome Thermostat settings issue

So we just had this whole smartHome security system set up. I have an issue with setting the temps for ranges through the day. I want to set 4 ranges, 5:30am to 9am, 9am to 4pm, 4pm to 10:30pm, and 10:30pm to 5:30 am. The system will not let me do th...

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DucNCover by Friendly Neighbour
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Resolved! Too many chimes (Motion sensors chime when alarm is not activated)

On the telus (Neo keypad) system, how do I silence motion sensors when the system is not armed? my house sounds like a convenience store with the constant chimes every time anyone walks by a sensor. When the system is not armed, we need the doors to ...

Buckbuck by Neighbour
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Resolved! Home Security - ?cellular backup during power outage?

Hi, I wonder if during a power outage (no power to my home router, or if the internet service goes down), when the Home Security touchscreen panel switches to power backup, is it connected by cellular backup? I am on the SmartHome Security - Secure p...

Alarm.com Z-Wave Hub - Home Assistant Integration

I use Home Assistant to integrate all of our smart devices into one platform. I have just had a Skybell doorbell installed that connects to the actiontec 3200 through an Alarm.com z-wave plus hub. Has anyone else been able to pull this into Home Assi...

Cobram18 by Organizer
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Resolved! Telus smart home

I am moving and that community does not have fibre so I need to get another providers internet until they put fibre in my new home. My question is: can I use telus smart home security with another providers internet?

Resolved! Telus Spam Email ?

I received this email and was wondering if it was legit or spam. The email address bothered me with the addition of the "i" in i.telus.com TIA

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