FR
Help
Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
  • 1961 Views
  • 0 replies
  • 1 kudos

Resolved! Do not knock list

How can I get on the do not knock list to stop door to door sale people that are really rude?

Volvo2500 by • Friendly Neighbour
  • 5484 Views
  • 8 replies
  • 0 kudos

Gotta hate customer service

Net new customer wanted to inquire about home security deals, passed like a ball between so many teams.

Kaypee1 by • Neighbour
  • 960 Views
  • 1 replies
  • 0 kudos

Rude door-to-door salesperson

Just had two young door-to-door salesperson trying to sell Telus services. I was genuinely interested in the security system, but once they found out I was not going to sign up today (I told them I would like to do more research), they immediately ch...

Resolved! Telus Security Online Bill Payment

Looking to set up Telus as a bill payment option for my online banking. I already have Tellus Communications (home services) and Telus Mobility (cell phone). What company name should I be using for my security bill?

Resolved! Telus Call: Potential Scam or No Big Deal?

Over the last year or so, every couple months I receive a call claiming that they are from Telus. They confirm my name and address (I never gave it to them), and claims that they do not see any Telus Services at my location. Thing is, we have been Te...

soloj by • Neighbour
  • 3409 Views
  • 3 replies
  • 0 kudos

Door to Door Security Salesmen

I recently had 3 young men approach my home in Cowansville, Quebec attempting to sell me smart home security. They lurked in the yard before knocking on the door and were very pushy. I am not even sure if they are legitimate Telus employees as they h...

CVank by • Neighbour
  • 2176 Views
  • 2 replies
  • 0 kudos

Resolved! Is this number a Telus number?

Is the number +1 (888) 811-2323 really a Telus number because they called me then as soon as I answered they hung up.

Firmware Update Qolsys Panel

Has anyone had any success in getting Telus Technical Support to download a firmware update to their Qolsys Panel 2+ and Qolsys Remote Panels (secondary keyboard) remotely (ie, via internet)? (This is similar to getting updated OS updates in your pho...

Ontario1 by • Organizer
  • 2517 Views
  • 2 replies
  • 0 kudos

Power Failure Notifications

Previously, when a power outage occurred, we would receive an email (and phone) notification from Alarm.com on behalf of Telus-ADT Security. First, an email/notification flagging that there was an outage. Then shortly after, a notification that x% of...

Ontario1 by • Organizer
  • 2071 Views
  • 1 replies
  • 0 kudos
Copyright © 2024 Khoros, LLC