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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by • Community Manager
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  • 0 replies
  • 1 kudos

Resolved! No Support for Hacking

I've been with Telus for a year now. For the first nine months, I did not have a stable internet connection. I had an incident at this point where I discovered the whole time I have been with Telus someone was trying to hack into my network and this ...

Resolved! dual-path communication failure

Hello all,For the last week or so, my Alarm.com app has been saying that there is a dual-path communication failure-broadband. When I go to the fix it option, it will scan to my WIFI but won't connect. I've tried both the auto and manual setup. My pa...

Jetwash by • Neighbour
  • 8160 Views
  • 6 replies
  • 0 kudos

How can I make a complaint regarding a Telus Truck driver?

Interesting how there is no Forum for complaints? Today I experienced some road "discontent" from a driver of a Telus Truck leaving south from Cold Lake, AB at about 7:40-7:45 am. 1st he was driving at a high rate of speed, approximately 80 in a 50 z...

Cari by • Neighbour
  • 2659 Views
  • 5 replies
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Telus taking over Vivint

I am EXTREMELY frustrated!!! I try to contact VIVINT and they tell me to contact Telus. I contact Telus and they tell me to contact VIVINT. I would NEVER recommend either company for home security!!! I just want to cancel my service but I can’t actua...

Lift Master Garage Door Opener

I just had Telus Security installed and when connecting the Lift Master garage door opener to the Telus hub, the technician used a MyQ device. In completing the setup, the technician did not install the MyQ door sensor to the garage door. So fast for...

Cookie71 by • Neighbour
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  • 1 replies
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Resolved! Aggressive door to door salespeople

I was just verbally harassed by a Telus door to door salesperson who would not take NO for an answer. Three times I had to explain that we weren’t interested, all the while trying to calm down my barking dog and get the situation under control, but t...

Changing an appointment

I am TRYING to change my appointment of Aug 1st but I can't log in by computer or get anyone on the phone. I have been a client for over 10+ years, do you STILL want me as one????

SirWT by • Neighbour
  • 1150 Views
  • 1 replies
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Resolved! How do I turn DOWN the alarm volume?

How can I turn the actual alarm volume down? The god-awful high-pitched screeching is so incredibly loud if it goes off accidentally, it absolutely terrifies my animals and children. I realize an alarm needs to be loud but not to the point of it bein...

No live feed from doorbell camera to web portal

I can get a live feed from the app but not via the web portal. I can, however, get the saved video clips there. Also, my landline (which is from Bell) hasn't worked since the Telus installation. Any idea why it would be disconnected?

Panel wiring

The wiring to the power adapter for our home security panel came undone during a reno. The technician who installed the system used the old security system wiring to hardwire the TELUS panel. There are 2 pins (one + and one -) and 4 wires: red, black...

j037 by • Neighbour
  • 2406 Views
  • 2 replies
  • 0 kudos
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