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Waiting time for replacement Thermostat

Just Moved In
It is sad that I have to wait for 5-7 days for replacement thermostat for my Vivint control system. Temp plummeting and Telus has not expedited delivery ! That sucks . Makes one reconsider. Anyone had such issues before?

Community Manager
Community Manager

Hello. Rest assured that we ship out all replacement devices as soon as possible, and we very much appreciate your patience!

Situation getting worse. Finally got appointment for a technician visit . Gave up half day’s wages to wait for a technician that did not show up. Much of clowns and a joke of a company! No seriousness and customers are not their priority!