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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

Telus Telephone Boxes in my backyard?

There are 2 of these Telus Telephone Boxes sitting in our backyard over 20 years and we would it to be removed. Not sure they are still functional or not because there are wires going underground. I've attached picture of these 2 units. Please advise...

Telus Telephone Boxes.jpg
Hampton by Neighbour
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Resolved! Telus txt number 5451

Just wondering if anyone else has received a txt from this number and if so, is it a scam number?

joelb by Neighbour
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home security fails

why is it impossible to do the following basic things?1. have a sd card camera where i can actually pull the sd card and go through the videos on a computer…you encrypt but why not just let consumer set a pass? and why try watching 24/7 video you mak...

Resolved! No Support for Hacking

I've been with Telus for a year now. For the first nine months, I did not have a stable internet connection. I had an incident at this point where I discovered the whole time I have been with Telus someone was trying to hack into my network and this ...

Resolved! dual-path communication failure

Hello all,For the last week or so, my app has been saying that there is a dual-path communication failure-broadband. When I go to the fix it option, it will scan to my WIFI but won't connect. I've tried both the auto and manual setup. My pa...

Jetwash by Just Moved In
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Resolved! Telus security system complaint

This week my security system started beeping because of a low battery. After over an hour of waiting for a person at Telus to answer I was told Telus does NOT service my system because it is an ADT system - the fact that I pay Telus monthly for a ser...

rwiddi by Neighbour
  • 4 replies
  • 1 kudos

How can I make a complaint regarding a Telus Truck driver?

Interesting how there is no Forum for complaints? Today I experienced some road "discontent" from a driver of a Telus Truck leaving south from Cold Lake, AB at about 7:40-7:45 am. 1st he was driving at a high rate of speed, approximately 80 in a 50 z...

Cari by Just Moved In
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  • 0 kudos

Telus taking over Vivint

I am EXTREMELY frustrated!!! I try to contact VIVINT and they tell me to contact Telus. I contact Telus and they tell me to contact VIVINT. I would NEVER recommend either company for home security!!! I just want to cancel my service but I can’t actua...

Lift Master Garage Door Opener

I just had Telus Security installed and when connecting the Lift Master garage door opener to the Telus hub, the technician used a MyQ device. In completing the setup, the technician did not install the MyQ door sensor to the garage door. So fast for...

Cookie71 by Just Moved In
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  • 0 kudos

Aggressive door to door salespeople

I was just verbally harassed by a Telus door to door salesperson who would not take NO for an answer. Three times I had to explain that we weren’t interested, all the while trying to calm down my barking dog and get the situation under control, but t...