Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Just now when I went to arm my system for the night, using Arm Stay, the panel started doing a 60 second count down. Usually it only does that countdown when Arm Away. I haven't changed anything about my system. Is anybody else seeing that issue? Tha...
Twice in the past 5 months we have accidently tripped our home alarm system. Both times it took up to 2 minutes to reset the system and in that time there was no response by a Telus security person to verify. I tried calling and got frustrated with t...
Hello Telus, I want to share the below video and photos of a Telus Driver parking his vehicle and suggest Telus to provide some coaching to driver of the truck (License plate RJ 3991) on how to park the vehicles safely. As it is clear from the photos...
I have a landline and keep getting messages that my system needs to be upgraded or the services will be cancelled . All I want is monitoring as advertised (below) but none of the agents know about this do I need to call another monitoring company ?F...
I have a Telus Security System but the cameras they offer aren't the best. I want to add better quality cameras that are compatible. Preferably 8-12 MP. & even better are POE. I have cameras in mind as well as a 4-8 port POE SWITCH.Can this be done &...
Good morning every one, I don't know what I should do in my situation. When I cancelled the Telus Home Security Service I, of course, returned the hardware to Telus via CP. I've got a receipt from Canada Post with tracking info. But now I received an...
We were switched to ADT Security and now Telus Security. We received a letter stating our alarm system would need to be upgraded to continue working. That’s fine, but our system isn’t that old and I don’t want to be paying anymore than I’m currently ...
I can't get anyone from Telus to call me back and explain or even cancel my account. I have a contract. 3 separate techs have visited my home and all left without doing anything. the Telus door to door sales rep claimed taking over from Bell Smarthom...
@TELUS_Support can you arrange to remove the graffiti from this box on Kings Road in Victoria? It's been like this for months now. The box number is 1321 A, and it's located beside the residence on 2672 Scott Street (corner of Kings & Scott). I'd lov...
When I try to finish the install setup via the app or web browser, it confirms the address of service, then loads up an emergency contact and wants a verbal word to say. No problem, I enter it, then I get "unexpected error occurred". Doesn't matter i...
