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SmartHome Security FAQ's

Hey everyone! It’s been a while since we launched our SmartHome Security board, and so much has changed since. You may have seen me around, but I’d like to formally introduce myself. I’m MelH, and I’ll be your security go-to expert. I wanted to take ...

MelH by • TELUS Employee
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Resolved! New security system and just learning it.

How do I get my system to stop announcing 'back door open' 'front door open' when I am at home and am just opening the door for the dog to go outside?

Resolved! What is SmartSync Module

Hello, In exploring an update of a ADT SafeWatch Pro 3000 alarm to use cellular (LTE) vs. landline to the monitoring station, I was quoted the use of a "SmartSync Module". However, I would like to know exactly what hardware that refers to. Does anyon...

theShad by • Organizer
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  • 5 replies
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Can I set up an arm/disarm schedule?

Just had this installed, is it at all possible to set your security system up so it can arm at a certain time (say 10pm) and disarm at a certain time (say 7am) ? I can’t figure it out through the Automation / Add Rule section…seems quite confusing.

MacGregor by • Just Moved In
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Resolved! Sharing my TELUS account with Family / Spouse

Hi everyone, and sorry if this has been asked, I've searched back and forward with no success.I have a TELUS Smart Home security system. Lots of bells and whistles. I want to give my wife access to the APP, but the only way I can see how she does tha...

Curomac by • Friendly Neighbour
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  • 9 replies
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Exchange plan

Hi, I ordered and received a Home Security System but I have decided that I don't need All of the extras that I received. Will Telus allow me to return the package for another Plan? I received it only a week ago.Appreciate any ideas.

Anne49 by • Just Moved In
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Resolved! Deceitful any lying door to door salespersons.

This is just a warning about Telus door to door salesman. I signed up for the security service un the pretense from the salesman that it was a 1-year contract. As it turns out, the guy lied to our faces, and we really signed up for 5 years.READ the e...

KayJV by • Just Moved In
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Resolved! Contract of the deceased

Hi there, my sister passed away and I would like to cancel her telus home security. The contract in her name is to Jan 2022. Telus is saying in order to cancel I must pay a $400 cancellation fee? So I’m a little shocked, it’s not my contract, she is ...

Bc1990s by • Just Moved In
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Resolved! Door bell camera questions

I currently have 3 outdoor camera and thinking of moving over to a door bell camera for the front of our house. My questions are:1) does the door bell stream video - we have two control panels, one in the kitchen so we can watch our kids outside. Jus...

msbutton by • Neighbour
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Resolved! Voice automation

I get that this has been asked before, but I can't get a good sense of what I can and cannot do via voice automation. I used to be a part of ADT by Telus, which was running via Alarm.com app. While I couldn't directly control it via my google home, I...

Jordon by • Neighbour
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Resolved! Volume

HiHow do you turn the volume down? Do we have voice control? If so how do we turn it down so it doesn't always say patio door open or downstairs door open when we are at home?Please helpThanksKim

AL3 by • Just Moved In
  • 1827 Views
  • 1 replies
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